Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
The team
Deloitte’s Government and Public Services (GPS) practice - our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
This role will be evaluated by your ability to:
- Lead overall engagement (deliverables + talent) and manage risk
- Manage all phases of the SDLC for large-scale technology engagements, which include aspects of Cyber security (identity access management, detect and respond, etc.)
- Drive client impact while:
- Executing high quality work and meeting all contractual requirements
- Driving standardization efforts by leveraging existing firm assets / accelerators to address client specific challenges
- Utilizing the appropriate risk management procedures and ensuring the delivery quality standards are executed and maintained
- Identifying and escalating potential technical risks and other engagement risks, and resolving appropriately
- Deliver solutions using innovative delivery approaches (e.g., agile, cloud, subscription)
- Deliver engagements utilizing a mix of delivery models to maximize profitability (on site / off-shore, US-based delivery centers, subcontractors)
- Standardize and identify ways to improve project efficiencies using margin improvement levers
- Support bids for incremental work and project recompetes
- Collaborate with clients, internal colleagues, and external peers and alliances to develop new relationships or advance known relationships to trusted positions
- Consistently demonstrate inclusive leadership behaviors while leading large teams towards deliverable milestones for successful project delivery
- Mentor engagement staff and model behavior aligned to Deloitte’s values and culture
Qualifications
REQUIRED:
- Bachelor's Degree
- 15+ years of relevant consulting or industry experience, of which includes:
- Large scale technology engagement leadership experience, managing multiple stakeholder interests and successfully delivering $25M+ in revenue
- Experience in directly managing contractual obligations of scope and resources and successfully managing and mitigating delivery risks
- Experience interfacing with client stakeholders at all levels, technical and non-technical
- Familiarity with eligibility and enrollment systems, including system design, development, implementation, and operations
o Domain knowledge of Medicaid policies, procedures, and eligibility requirements
- Experience with Web-based (Java, SQL Server, etc.), Cloud and AI technologies
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Must be able to co-locate on-site with clients on a weekly basis
PREFERRED:
- PMI Project Management Professional or Program Management Professional certification
- ITIL Foundation Certification
- Certified Information Systems Security Professional (CISSP) or Certified Cloud Security Professional (CCSP) certification
Information for applicants with a need for accommodation:
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