GPS Engagement Staffing Manager

Human Resources | Talent Ops - Core Talent Services
Same job available in 14 locations

Position Summary

The Engagement Staffing Manager is an effective, outcome-driven resource management professional who is responsible for partnering with engagements to fill open resource needs and provide strategic staffing recommendations with a focus on quality and improved margin.

The Engagement Staffing Manager will serve to deliver a streamlined staffing experience to our engagement teams by serving as a single point of contact for filling all staffing needs – specifically developing staffing solutions tailored to project type and optimized against business and Talent priorities. 

In addition to providing direct support to engagement teams, the Engagement Staffing Manager will also be responsible for assisting the Lead Engagement Staffing Manager with the following:

  • Execution of RM processes and the overall delivery of RM services to the business – primarily in alignment with the Offering, but also in support of portfolio and cross-portfolio business needs
  • Advancing collaboration and integration with OP-aligned USI and USDC RM professionals

Job Responsibilities

  • Provide engagement teams with qualified candidates for open project needs, prioritizing needs and allocating resources in alignment with business and Talent strategy
  • Using information from Deployment Specialists and information housed in deployment tool, assess best-fit practitioners taking into consideration practitioner’s skills, professional goals, and/or staffing preferences
  • In working to fill resource requests, advise engagement teams on creative and alternate staffing solutions that may provide improved quality, timeliness, or margin
  • Maintain knowledge of current business priorities and market considerations within designated business area and factor appropriately into deployment decisions
  • Maintain detailed understanding of Talent models and talent pools, including current knowledge of applicable availability, and advise engagement teams as to how these models may improve engagement performance and/or profitability
  • Maintain understanding of full portfolio of engagements and sales pipeline for the designated business area by analyzing deployment data, leveraging business relationships, and gathering key information from RM team
  • Collaborate with engagement manager and/or Performance Management team on practitioner performance that impacts engagement roll-off; share relevant information with Deployment Specialists, as appropriate
  • Escalate sensitive or high-risk staffing situations to Lead Engagement Staffing Manager for additional review and business/Talent leadership intervention, as appropriate
  • Identify future demand surges and supply shortages by level, skill, and/or industry, and partner with Lead Engagement Staffing Manager to develop recommendations for mitigating any misalignment of supply and demand
  • Maintain broad understanding of Offering Portfolio deployment status to gain Offering-specific context and to drive cross-Offering staffing, as appropriate
  • Support deployment needs for large, cross-portfolio, cross-business, and/or global engagements, as assigned, with a focus on driving a streamlined business experience
  • Collaborate with Deployment Specialist team to provide representative resumes or other resource management-related information in support of sales or proposal activities
  • Support Consulting and cross-business deployment initiatives to improve our overall RM capabilities, drive more value for the business, and advance our RM vision
  • Collaborate with Deployment Analysts to ensure all demand in the appropriate technology is up-to-date and current with the status of filling the needs
  • Maintain high-level of proficiency in all deployment tools and relevant Deloitte resources
  • Maintain detailed knowledge of core staffing processes and tools and provide necessary guidance to project managers and resource requestors, as needed

Key Experiences & Demonstrated Competencies

A successful candidate will have the following demonstrated experiences and competencies:

  • Advising engagement leaders or project managers on application of deployment policy and/or strategy
  • Anticipating operational risks and issues and driving action to avoid or minimize the business impact
  • Developing highly creative solutions to complex, multi-faceted problems; striving to achieve best overall outcome across multiple stakeholders or competing priorities while managing risk appropriately
  • Collaborating with large, virtual teams to deliver broad scope of HR and/or RM services
  • Managing a broad scope of responsibilities by prioritizing work and managing stakeholder expectations effectively
  • Communicating clearly and concisely with a business audience, in writing and orally
  • Preparing compelling presentations designed to tell a story and influence an outcome
  • Strong critical thinking and problem-solving skills, including the ability to identify the relevant business factors and prioritize them accordingly
  • Strong conflict resolution, negotiation, and influencing skills
  • Ability to manage confidential information appropriately and with discretion
  • Ability to identify Talent-related risk and consult with appropriate leaders and teams to determine appropriate course of action
  • Strong proficiency with core professional competencies, especially: attention to detail, responsiveness, follow through, flexibility, and tact
  • Strong proficiency with MS Office tools on Windows platform: Excel, Word, PowerPoint, Outlook, SharePoint, Notes, and Teams

Qualifications

  • Bachelor’s degree or equivalent
  • Minimum of 8 years of professional work experience, with a strong preference for client service experience in a professional services organization
  • Minimum of 2 years of resource management-related experience in a professional services organization
  • Ability to travel to alternate work locations periodically, as needed by the business

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 36021

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