Functional Lead, Oracle Commerce Cloud

Management Consulting | Customer & Marketing
Same job available in 29 locations

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Position Summary

Functional Lead, Oracle Retail Order Broker and Order Management 

Are you passionate about customer experience, strategy, and design? Are you experienced in Oracle, Cloud, e-commerce, and retail? Are you ready to make an impact and improve the shopping experience of millions of residents, perhaps even your own?

Join our Deloitte Digital Customer Strategy & Applied Design team! We focus on helping our clients increase and capture customer value through thoughtful strategy, analytics, innovation, and product and service design.

We’re eager for you to join our team and to bring your technical expertise in to help our growing e-commerce, merchandising, and retail operations business. Specially, your experience with Oracle Commerce Cloud and related areas will contribute to streamlining order processing and enhancing resident experiences.


Work you’ll do

You are the voice of the people. In all of your interactions - with clients, project managers, designers, engineers, and more - you'll advocate for what users want, need, and expect from the products we create. You're innovative, quick-thinking, and eager to learn more about what's happening in the interactive space. Your E-Commerce platform skills are top-notch, and you have a knack for making the complex clear. 

  • Configure and maintain Oracle Retail Order Management and Order Broker systems, including defining business rules, workflows, and order processing configurations
  • Manage end-to-end order processing lifecycle, including order creation, validation, fulfillment, and tracking
  • Ensure accurate and timely order execution
  • Provide functional assistance to users, addressing inquiries and clarifying platform features
  • Resolve order-related issues and escalations promptly
  • Identify opportunities for process enhancement and collaborate with development teams to implement functional updates



  • 2+ years of experience in Oracle Retail Order Management and Order Broker implementation or related field
  • Proficient in Order Broker functionality, configurations, and business processes
  • Understanding of e-commerce platforms, retail operations, and customer journey analysis
  • Experience providing functional support, user assistance, and issue resolution in an e-commerce or retail environment
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve


  • Bachelor’s degree
  • Strong understanding of E-commerce processes, customer journey, and online retail best practices.
  • A strong portfolio that demonstrates your experience, storytelling, and design presentation skills
  • Strong communication and facilitation skills to insure meaningful engagement and partnership with project stakeholders
  • Prior experience in reviewing existing systems and processes to identify UX issues and develop UX recommendations
  • Experience with modern design tools like Sketch, Figma, Axure, Principle, Framer, and InVision 
  • Strong leadership ability in the areas of user research, feature design, wireframing, updating a design system, and usability testing
  • Experience communicating complex ideas graphically within a complex environment (public sector preferred)
  • Experience leading Stakeholder Workshops
  • Proven ability to drive the design direction in terms of user interaction and design patterns
  • Experience with Agile Software Development Methodology

How you'll grow

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 155466


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