Epic Phoenix Builder

Management Consulting | Core Business Operations

Memphis, Tennessee, United States

Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Phoenix Builder, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.  PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.


Work you’ll do/Responsibilities  

Enterprise Epic Implementation along with a Workday Implementation.

Team is embarking on an Enterprise Epic Implementation for all of the client sites.  (7 hospitals + outpatient and diagnostic centers.  Deloitte has been engaged as their Implementation Partner.  Deloitte will operate with a hands on "Coach and Advise" model of support to their IT Team.  We are looking for experienced leads to support/coach/advise the MLH Project IT Team with tasks throughout the implementation cycle - Design/Workflows, System Build, Testing, Upgrades, and Activation.

Primarily remote work with scheduled time onsite with the client.

Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes

Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution

Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements

Maintains high credibility and ownership of system activities within assigned application

Works directly with Operations and provides input on system design and capabilities

Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs

Analyze operational requirements and system capabilities to propose effective solutions

Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities

Performs unit, system, and integration testing per standards and documents outcomes

Work with Application Team to ensure applications are well supported and implementations are properly executed

Follow defined standards, promote best practice principles, and participate in change control process

Optimizes, maintains and supports application/system as required

Participates effectively as a team member to achieve team goals and objectives

Provides on-call support, troubleshoots and resolves production support issues during Activation as applicable

Initiates escalation procedures

Identify potential issues and refer more complex issues to appropriate level of support

Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles

Lead meetings as needed, prioritize tasks, resolve conflicts and manage a project plan

Meet application deliverables, project timelines, and delivery weekly status reporting

Timely project and data tracking with input of weekly time tracking

Performs other related duties assigned by supervisor

In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution

The Team 

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client’s business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions. 





  • Current Epic Phoenix and Ambulatory Certification
  • Bachelor’s degree in Computer Science, related field, or equivalent experience
  • 7+ years of recent experiece with an implementation
  • Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
  • Demonstrative understanding of technical documentation
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


Strong desktop skills including Word, Excel, PowerPoint

Work Experience/Direct Knowledge of clinical area or business area to be supported


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 139512


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