Epic Dorothy Billing and Claims

Management Consulting | Core Business Operations

Memphis, Tennessee, United States

Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Epic Dorothy Billing & Claims Consultant you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities  

  • Under direction of the Applications Manager, the Application Analyst I/II is a specialist in their respective Epic Application(s) and supports core functions of the health system's processes
  • Responsible for Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution
  • Interacts with Operational and IT personnel in identifying, evaluating and configuring systems to meet user and organizational requirements
  • Maintains high credibility and ownership of system activities within assigned application
  • Works directly with Operations and provides input on system design and capabilities
  • Develops system design, including functional specifications and strategies, based upon the analysis of specific operational needs
  • Analyze operational requirements and system capabilities to propose effective solutions
  • Understand workflow practices and how to apply to system configuration in support of Operational/IT strategies, issues, and priorities
  • Performs unit, system, and integration testing per standards and documents outcomes
  • Work with Application Team to ensure applications are well supported and implementations are properly executed
  • Follow defined standards, promote best practice principles, and participate in change control process
  • Optimizes, maintains, and supports application/system as required
  • Participates effectively as a team member to achieve team goals and objectives
  • Provides on-call support, troubleshoots, and resolves production support issues during Activation as applicable
  • Initiates escalation procedures
  • Identify potential issues and refer more complex issues to appropriate level of support
  • Builds rapport and always promotes teamwork by maintaining a professional and positive attitude, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles
  • Lead meetings as needed, prioritize tasks, resolve conflicts, and manage a project plan
  • Meet application deliverables, project timelines, and delivery weekly status reporting
  • Timely project and data tracking with input of weekly time tracking
  • Performs other related duties assigned by supervisor
  • In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution

The Team 

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client’s business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions. 

Qualifications

Required

  • Current Epic ASAP Certification
  • 7+ years of recent experience with an implementation
  • Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support
  • Demonstrative understanding of technical documentation
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Role is remote

Preferred

  • Strong desktop skills including Word, Excel, PowerPoint
  • Work Experience/Direct Knowledge of clinical area or business area to be supported

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 134345

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