Engagement Manager

Advertising, Marketing & Commerce | Customer & Marketing

Seattle, Washington, United States

Position Summary

Are you an experienced, passionate pioneer in technology – a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

Work you’ll do/Responsibilities

A Engagement Manager (EM) is responsible for leading project teams from project planning through execution fostering client relationships throughout. You will work with cross-functional teams across the entire lifecycle of a digital project including supporting new business opportunities and leading project planning, execution and delivery.


EM Responsibilities:

•    Clearly communicate with team members and clients regarding project needs and goals

•    Help define project scope, goals, resources, and deliverables

•    Create project plan and manage day-to-day tasks

•    Prepare budget based on scope of work and resource requirements

•    Work with program leaders to ensure that projects are delivered on time, within scope and within budget

•    Keep track of project progress and write executive-level status reports

•    Ensure business needs are clearly understood and the technology implemented meets the needs and expectations of customers 

•    Prepare research materials for business opportunities and planning sessions

•    Work closely with the leadership team to develop content, organize agenda and logistics for key meetings


The Team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Advertising campaign ideation, development and execution
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required

•    2+ years relevant consulting or industry experience with technology/digital projects (e.g.: mobile apps, social media, web development, digital marketing, and similar)

•    Ability to work both independently and as part of team

•    Project management and team leadership skills

•    Ability to effectively communicate and collaborate with cross functional teams

•    Proficiency in computer applications such as Excel and PowerPoint 

•    Strong time management skills

•    Problem solving and troubleshooting skills

•    Willingness to travel up to 30%

•    BSc in Business Administration, Marketing or similar field is a plus

•    Experience with Agile software development methods is a plus

•    Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 17661

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