Manager, Emerging Market Opportunities: Trust Program Manager
The Trust Program Manager role performs a wide range of project or initiative leadership duties on behalf of senior leaders in the organization, as an operations leader. Coordinates strategy, plans initiatives, manages project/initiative work teams on a day-to-day basis, sets and organizes agendas, maintains compliance with internal firm standards, and communicates to key stakeholders and executive leadership regarding projects/initiatives.
The team
The Emerging Market Opportunities (EMO) team works across the global firm to identify nascent trends in the marketplace, define the unique value that Deloitte can bring to its clients, build a centralized go-to-market strategy, and develop the mechanisms required for innovation, acceleration, demand generation, and market capture.
On the Trust EMO, our agile, innovative, and versatile approach to Enterprise Trust allows us to engage with any role in the C-suite and is relevant to clients across all sectors and industries. We help our clients understand, measure, and ultimately act on Trust. Our mission is to leverage Trust as a “tip of the spear” to elevate our relationship, uncover invaluable insights, and pull in other relevant offerings to generate revenue.
Deloitte’s culture is collaborative, transparent, and inclusive. As part of this firm and team, you will build your arsenal of professional skills to think bigger, work smarter, and lead better.
Work you’ll do
As the Trust Program Manager, you will provide day to day support to the Trust EMO Leader in all areas of responsibilities. This role will operate as an extension of and leverage to the EMO and will have significant responsibilities in supporting the development and execution of the strategy and vision. Responsibilities include, but are not limited to:
- Drive the development of new Trust solutions, approaches, frameworks, and data models.
- Prepare for and facilitate client introductory trust sessions.
- Work with account teams to develop appropriate materials and narratives to effectively bring the trust offerings to our various clients.
- Works closely with Executive leaders to facilitate execution of key projects and initiatives. Provides strategic, analytical and project management support, and keeps leadership abreast of noteworthy events, milestones, and issues in their area of responsibility.
- Provides support and oversight to major projects/initiatives. Organizes teams and integration of all appropriate channels and sub-channels involved in execution and delivery of projects/initiatives. Manages against budget, talent, and timeline goals.
- Design, manage, and lead in-person, hybrid, and virtual leadership meetings and events.
- Ensures the timely communication and flow of information among leadership and key stakeholders for projects/initiatives. Serve as a conduit and contact point so key objectives are communicated clearly and can be met.
- Maintains lists of Executive Team priority action items, and monitors progress on action items. Oversees and executes other significant "strategic administrative" responsibilities: develops and maintains calendars, schedules and facilitates meetings, responds as appropriate to inquiries from various leadership groups.
- Contributes to and oversees the development of internal communications deliverables (including emails/voicemails, newsletters, presentations, speaking notes, etc.) to relay key messages or ask for participation/execution on activities.
- Work with the RFA community to coordinate EMO efforts with the appropriate cross-talent teams.
- Responsible for leading and implementing complex, firm-wide initiatives.
- Performs other job-related duties as assigned.
Qualifications
Required:
- Bachelor’s Degree; Minimum 8 years of related experience
- Ability to work effectively in a fast-paced, multiple-projects environment
- Strong strategic and critical thinking skills to identify interdependencies between issues, data, and outcomes; clear understanding of how moving pieces come together to build the big picture
- Outstanding interpersonal skills that build relationships at all levels across the organization with the ability to influence, collaborate, and build consensus
- Strong analytical skills and ability to identify and present data-driven insights and trends
- Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact, understanding what is relevant vs. what is “noise” to the audience
- Proficient Microsoft Office skills
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Travel up to 20% on average, based on the work you do and the clients and industries/sectors you serve
Preferred:
- Experience in business development, talent management, and/or organizational development
- Prior consulting or professional services experience