EPIC ASAP Specialist

Technology and Innovation | Technology Strategy

Charlotte, North Carolina, United States

Position Summary

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced EPIC ASAP Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you’ll do/Responsibilities  

  • In depth knowledge of emergency department & inpatient clinical workflows, patient engagement, and the use of Epic's healthcare information systems to support inpatient and urgent care 
  • Lead a team to manage application enhancements, break-fixes, standard applications changes and maintenance activities
  • Establish guidelines for complex to critical issue handling, templates for optimization requests and ensure that the team follows them
  • Responsible for work assignment & prioritization across shores and perform estimations 
  • Lead and drive discussions with business and functional analysts to understand the business requirements and the impact of integration on the overall business architecture
  • Develop solutions following established technical design, help shape requirements; and resolve ambiguities 
  • Run the daily calls/scrum meetings with respect to deliverables and build the weekly status reports in the areas of project delivery to be reviewed with managers and leadership
  • Owns and drives governance on processes and compliance 
  • Anticipates, prepares, and escalates upcoming issues/risks 
  • Perform detailed quality reviews/audits on deliverables and provide technical guidance to the team members
  • Design templates or scripts to automate everyday developer or operations functions  
  • Lead problem management to reduce recurring incidents and identify improvement opportunities
  • Interact with onsite client stakeholders, team members and offshore development, support team and other cross-functional teams
  • Responsible within all phases of the application support & maintenance including design, build, test, implementation, and maintenance of the application 
  • On an as-needed basis, provide on-site support within the organization 
  • Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management 
  • Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes 

The Team 

Operations and Technology Transformation delivers market leading expertise and industry depth by harnessing deep sector knowledge, scaling the power of hybrid services and products, and unlocking the power of Process Bionics to deliver sustainable and impactful solutions to our clients.  We advise, design, implement, and deploy innovative and technology enabled solutions focused on “heart of the business” issues in specific sectors including Health Care & Life Sciences, Digital Banking & Payments, Investment & Wealth Management, Insurance, Telecom, Media and Energy & Resources. 

Our OTT team brings clients the knowledge of industry leaders who understand the relevant processes and technologies for their industry—and apply them with a process and mindset that tailors transformational change to their specific organization. 



  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Must have a current Epic ASAP/Orders/Care Everywhere/Carelink Certification 
  • 6-10 years of recent experience on Epic ASAP/Orders/Care Everywhere/Carelink Support & Maintenance 
  • Experience of leading a team with 10 members or more. 
  • Deep understanding of application support and enhancement lifecycle, managing service levels, metrics, and status reporting 
  • Develops solutions for client problems through application of personal experience and standard methods and tools; validates solutions with subject 5. matter experts. 
  • Ability to identify team members and quickly ramping up teams for small to medium sized projects. 
  • Ability to develop and maintain documentation of business processes /system enhancements. 
  • Excellent communication (written/verbal), problem solving, analytical including effective interpersonal skills.  
  • Proactive drive on improvement and innovation ideas 
  • Limited immigration sponsorship may be available


  • Knowledge and experience working with Microsoft Office tools 
  • Ability to follow engagement specific project delivery processes  
  • Experience working on agile development teams (ideally leveraging Scrum or Kanban) 
  • Analytical/ Decision Making Responsibilities
  • Analytical ability to manage multiple projects and prioritize tasks into manageable work products
  • Can operate independently or with minimum supervision
  • Excellent Written and Communication Skills
  • Ability to deliver technical demonstrations

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

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As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 185268


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