Digital Transformation Leader - Senior Manager

Management Consulting | Customer & Marketing
Same job available in 90 locations

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Position Summary

Are you a creative leader who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? 


Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 


This Digital Transformation Leader works to blend sales and delivery across the eastern United States. They collaborate with the NASCIO team and other business leaders to grow our digital government and transformation practice within Deloitte Consulting. Candidates should have strong relationship management skills and be willing to open doors and build new client relationships that are deep and durable, beyond the project and beyond the budget. Candidates should have a proven track record in selling and/or procuring professional services to/for GPS clients, an entrepreneurial spirit, and relevant industry experience.

 


Qualifications 

  • Bachelor’s degree required, Master's degree or above preferred
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future 
  • Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Experience leading aspects of a transformation across customer service and master data management
  • Reputation of building a digital organization and culture, establishing state identities focused on public trust
  • At least 5-10 years in state or local government experience
  • Thorough understanding of state processes such as procurement, budgeting, hiring and recruiting
  • Experience as a CIO or Chief Customer Officer with experience leading Digital Transformation 



The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 93498

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