Digital Identity - Senior Solution Delivery Lead - Access Management (AM)

Cyber | Cyber & Strategic Risk
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Position Summary

Digital Identity - Senior Solution Delivery Lead Access Management (AM)

Advisory Managed Services delivers long term value to clients by providing industry leading risk management solutions to assist clients in managing key risk domains including Cyber, Forensic, Strategic and Financial Risk. Deloitte’s solutions enable leading global organizations to focus on their core competencies and mission-critical challenges, while maximizing the power of risk management to protect and grow their businesses.  Advisory Managed Services is focused on building, delivering, and managing large scale solutions to establish long term relationships where Deloitte’s solutions continue to grow and evolve with the rapidly changing market needs to drive differentiated results and insight to help our clients more cost effectively manage their business.

Work you will do

The Managed Services Senior Solution Delivery Lead will be responsible for monitoring, managing and enhancing the Access Management technology Platform and related processes.

The key job responsibilities include:

  • Serve as Subject Matter Expert for the products, solutions and capabilities related to Access Management (AM)
  • Support the team members by providing technical guidance on client delivery as well as assist other on-going engagements for resolving critical issues
  • Setup and configure Access Management environment in production and Disaster Recovery (DR) environments on cloud or on premise with the help of infrastructure team
  • Lead design and implementation of complex enhancements or On-board / integrate new applications effort for an existing client. Work as per the project plan and ensures that assigned tasks and responsibilities are fulfilled in a timely fashion
  • Investigate and troubleshoot complex technical issues independently, perform root-cause analysis for high severity issues and provide permanent resolution
  • Work with technology vendor for product issues, technology evaluation and design reviews
  • Optimize system configurations for performance improvement
  • Emergency support in providing technical resolution on high severity incidents in production environment
  • Capture and translate customer’s new requirements (may include customization or advanced technical efforts) into operational and engineering goals
  • Lead and participate in continuous improvement initiatives, identify ways to improve client delivery by introducing technology innovations or processes re-engineering to increase efficiencies of the team
  • Work with product vendors to discuss product roadmap and releases, manage patches / hotfix rollouts and plan for major product upgrades
  • Coordinate with client / client teams at onsite / globally, discuss issues and resolutions. Identify the risks and mitigation plan. Timely escalation of issues to avoid business disruption
  • Enabling business development by assisting in request for proposal, efforts calculation, cost estimations and pre-sales
  • Lead process compliance activities by identifying and driving initiatives that are relevant for the project delivery across the practice development and help factor reusability and related benefits
  • Support the practice by delivering access manager training to new hire, take brown bag session to benefit other engagements
  • Operate as an advisor for the client, connect with a vendor and help them to elect the best solution for resolving the identified / possible technical issues or security threats in the system / infrastructure
  • Work with the team to generate service management metrics and reports, KPI / KRI and reports for audit, governance and service improvements plan as per the business requirement and industry standard

The Team

The Deloitte Risk and Financial Advisory Digital Identity solution is a cloud- hosted and fully-managed identity platform that brings together market-tested technologies, industry leading practices, and pre-built identity management use cases to accelerate deployment and reduce time to value.

Key Identity and Access management technical capabilities delivered by the team:

§  Identity Governance and Administration

§  Access Manager

§  Privileged access management

§  Application Onboarding/Enhancements

Qualifications and Experience 


  •  B.Tech / B.E / M.Tech and other bachelors and masters qualifications in Computer Science (CS) or Information Technology (IT)
  • Experience — 7 to 9 years in Access Management and Service management.
  • Experience in managing large engagements running common AM solution(s) (CA-SiteMinder/ IBM SAM/ Oracle AM/ PingFed/PingAccess / Okta/ Azure AD/ ForgeRock AM)
  • Strong understanding of enterprise access management and multi-factor authentication
  • Experience in configuring and deployment of Single Sign-on, attribute-based access control, Proxy based application, strong authentication using access management products
  • Hands-on on WAM products and particularly on Ping suite of products (Ping Access, Ping Federate and PingID)
  • Knowledge of cloud platforms (AWS, Azure, GCP etc.) experience in deploying and managing AM solutions on cloud platforms. AWS is preferred
  • Knowledge and / or experience with Active Directory Domain Admin (Active Directory design & architecture, Group Policy, Windows Server, Security, Active Directory troubleshooting) in production environment
  • Strong understanding of LDAP domain including Kerberos, certificate and other authentication mechanisms
  • Experience in performing administrative tasks such as configuring rules and policies, email templates, authentication store etc. on AM tools
  • Strong experience in federation concepts like SAML 2.0, WS-FED, OpenID OAuth 2.0
  • Good knowledge of Web / Application servers (e.g. IIS, WebSphere, WebLogic, JBoss, and Apache etc.)
  • Strong technical knowledge of authentication and authorization protocols: OIDC, SAML, XACML, LDAP, OAuth, OpenID
  • Experience working on various operating systems such as Windows, Linux, Solaris etc.
  • Working knowledge on Databases such as MS SQL, Oracle, mySQL
  • Good understanding or hands-on experience on JSON, REST and SOAP
  • Experience in integration of AM tools (i.e CA SiteMinder) with IGA tools (i.e. SailPoint)
  • Ability to create, plan, and execute advanced any AM product trainings and independently drive proof of concepts around fine/coarse grained access control on heterogeneous IT applications
  • Should have good knowledge of AM Disaster recovery processes and testing
  • Well-versed with IT service management (ITIL) processes and experience in managing tasks and operations support
  • Understanding of security and privacy and IAM controls
  • Experience working in a Maintenance and Support environment
  • Experience service delivery, SLA/OLAs, reporting and ITSM tools like ServiceNow, Remedy etc. along with a strong sense of customer satisfaction
  • Excellent verbal and written communication skills
  • Advanced documentation skills for drafting / designing the content for client presentation, reporting, new opportunities followed by effective presentation skills
  • Flexibility to work outside business hours for handing the business critical issues
  • Reviews and ensures compliance of technical documents including architecture/design guide, operating instruction manuals, system and configurations documentation, work instructions / run-books, processes, standards and procedures


  • Understanding of DevOps, Virtualization and IT Infrastructure, Network Protocols (SSL, SSH, FTP, SMTP, HTTP and
  • HTTPS etc.) 
  • Understanding of various IT / Security technologies- Including DNS, Exchange, Firewalls, VPN Gateways, IPS, Proxy and PKI
  • One or more certifications on ITIL, PRINCE2, ISO27001, CISSP, IAM Product certifications – Okta, Ping etc.
  • Exposure to other security domains

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,750 - $190,088
. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any depends on various factors, including, without limitation, individual and organizational performance.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 133732


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