Customer is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer.
The team: Digital Foundry & Operate
Our ambition is to be the best in the world at driving customer transformation through a disciplined approach which provides the continuous innovation and operation of scaled technology solutions while keeping the human experience front and center to enable commercial strategies, create distinctive experiences, and the application of digital technologies for meaningful solutions to develop and sustain relevant connections.
Recruiting for this role ends on 2/28/2025.
Work you'll do As a Digital Foundry & Operate Senior Manager, you will:
- Client and Account Management: Manage day to day interactions with executive clients and sponsors, and Deloitte account team leaders.
- Delivery: Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale. Responsibilities include, among others: managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures. Managing operational performance including SLAs, efficiency measures, demand planning, and profitability.
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement
- People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices
The Technology
Deloitte’s Customer practice scaled technology solutions for Sales, Service, Advertising, Marketing, and Commerce include all the major leading platforms such as Salesforce, SAP Customer Experience Cloud/Hybris, Adobe, Netsuite, Custom Full-Stack in Java and .NET, Servicenow and more
Qualifications Required
Required:
- Bachelor's degree or equivalent number of years of experience
- Comprehensive knowledge of B2C and/or B2B e-commerce platforms
- 10+ years of digital transformation experience across B2B and/or B2C Commerce
- 8+ years experience with enabling / managing eCommerce platforms such as SAP Commerce Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud , Commerce Tools, Shopify etc. Experience with both technical and business process skills across digital commerce life cycle
- Platforms Experience with defining deals with respect to operate considerations including but not limited to cost reduction, SLAs, security, stability, and asset management
- Leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred:
- Experience managing global service delivery from multiple centers
- Experience carrying a business development quota and leading business development pursuits end-to-end; experience in payment approaches beyond fixed feed and time and material such as capacity based, outcome based, etc.
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)- Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $167,325 to $278,875.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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