enduserAre you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Deskside Support Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you’ll do/Responsibilities
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
- Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure
- Familiarity with network connectivity and basic understanding of IT infrastructure components
- Helps in installing applications and computer peripherals
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting sessions with end users
- Helping to create technical documentation and manuals
- Basics configurations, troubleshooting anti-virus programs
- Document technical issues and solutions in ticket logs
- Ticket hygiene in terms of maintaining SLA and OLA within a given time
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Work in Yonkers NY office location 5 days a week
The Team
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.
Our operate services within CTO include:
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
- Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products
Qualifications
Required
- 2+ years of helpdesk /end user support experience
- CompTIA certification
- Knowledge of MS Office 365 and Outlook troubleshooting of 2019, 2016, 2013 etc.
- Knowledge of M365 Apps
- Basic understanding of using active directory, DNS & DHCP
- Hands-on experience with Windows operation systems
- Knowledge of networks basics configurations, troubleshooting
- Expert knowledge in remote support applications i.e., Webex, Zoom, teams, Bomgar etc.
- Excellent problem-solving and multitasking skills
- Limited immigration sponsorship may be available
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Ability to work in Yonkers, NY office location 5 days a week
Preferred
- Healthcare support experience
- Analytical/decision making responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent communication skills
- Ability to deliver technical demonstrations
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.