Position Summary

Deloitte Greenhouse® Experience - Breakthrough Lab Leader – Senior Manager (Washington, DC)

*Based in Washington DC supporting Deloitte’s Government & Public Sector (GPS) Business 

The Deloitte Greenhouse® is an advanced, immersive environment designed to accelerate breakthroughs. It combines behavioral methods, analytics, technology and experienced facilitation to create an experience that can bring about extraordinary results for clients. The Deloitte Greenhouse® is designed as a place for cultivation – of ideas, of relationships and of opportunities. In addition, innovation is on all our clients’ agendas and they are at varying digital maturity levels. The Deloitte Greenhouse® provides a forum for innovation, thought leadership, and ground-breaking research to help companies solve the most complex challenges. 


The Deloitte Greenhouse® serves the Firm’s program clients. We integrate a suite of unique client and internal offerings called Labs into one dynamic space. Current and future Lab Offerings range from a suite of Signature Breakthrough Experiences (each tailored to the individual client and delivery), to immersive technology showcases and demos, to custom breakthrough experiences addressing innovation, leadership, strategy, transformation, transition and alignment.  We provide an in-person or virtual environment that fosters creativity and provides a powerful experience for both external and internal teams. Clients who engage in these experiences will uncover highly relevant insights and develop more successful approaches to complex challenges.

 

Work you’ll do

This role will give the candidate a unique opportunity to work with a wide array of Deloitte’s GPS clients to solve exciting business challenges, stretch their critical thinking and problem solving skills and network with executive level clients as well as senior Deloitte GPS leaders, and high-performing LCSPs who lead our Platinum and Strategic portfolio client accounts. This role will have a major focus on supporting the hypergrowth mandate of our GPS business. 


The Deloitte Greenhouse® Lab Lead will be responsible for overall leadership on Breakthrough Labs for GPS clients, and providing support for Deloitte Greenhouse® leadership. The Lab Leader will be an operational and people leader, business developer, innovator, designer, and facilitator for the Deloitte Greenhouse Experience Offerings. The ideal candidate will be a Senior Manager with strong project and stakeholder management skills, excellent facilitation/presentation skills that can face off with senior government executives, design thinking and creative problem-solving skill and a passion for creating innovative, dynamic, unique experiences for our clients and account teams. You must also have outstanding team leadership skills with a track record of building followership, apprenticing talent and fostering an inclusive and high performing culture. A proactive and hard working attitude with keen business acumen will help the candidate excel in this role. Experience serving the US Federal and/or State Governments is required. 


In this role you will:

Lab Design and Execution

Leadership and Program Management

Develop relationships, cultivate demand, and drive business collaboration of Deloitte Greenhouse® with key Deloitte GPS and account team leaders. 

Manage a team of Greenhouse practitioners and role model inspiring leadership

Sense market signals, connect the dots across the Firm, and activate key priorities to help enable hypergrowth mandate for the GPS business 

Support Greenhouse R&D and innovation activities to further market shaping and making for the Firm. 

Promote lab sessions, when interacting with account teams in support of the team’s goals. 

Review and support Deloitte Greenhouse® Experience communications, as needed. 

Work collaboratively and with agility across the Deloitte Greenhouse® teams, promoting teamwork, an inclusive high performing culture and high-quality deliverables. 

Support Lab offerings across the Deloitte Greenhouse® sites in order to encourage sharing of ideas and promote strong team dynamics.

Contribute to the overall Deloitte Greenhouse® Experience program through the development of new Lab offerings, tools, processes, etc. 

Lead special projects on either the National or local teams. 

Research and test creative/innovative approaches that could be leveraged in the Greenhouse.


Lab Offerings: Design, Facilitation, and Sponsorship 

Demonstrate superior facilitation and presentation skills including ability to understand and address client challenges and draw out key talking points; select speaking style and approach best suited for the situation and audience

Design and deliver tailored, high-quality and consistent experiences at their Deloitte Greenhouse® location for all levels of lab visitors.

Lead the coordination and execution of lab design, lab day, post work and ongoing activities.

Lead pre-planning calls; drive and customize lab design and planning to align with account team/client needs; work with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, tailoring demo stories where relevant, and helping to formulate the agenda.

Work with business and external partners as needed to construct and orchestrate custom Labs.

Bring wide-ranging experience, professional concepts, and functional area/Deloitte objectives to resolve complex issues in creative ways; bring personal subject matter expertise to play where relevant.


The team

The Deloitte Greenhouse® Experience team sits within Deloitte’s Executive Accelerators organization, which supports LCSPs and account teams in helping key client leaders, their teams, and organizations address their most pressing challenges. This Deloitte Greenhouse® Senior Manager Level team member will primarily be focused on leading labs in-person or virtually with our GPS clients in Washington DC, and where applicable, lab sessions at other site locations/mobile locations. 


Qualifications

Required

Minimum 10+ years work experience including extensive experience with Government clients. 

Minimum of 3+ years direct experience serving Deloitte GPS clients, delivering services through a function.

Proven team leadership experience including managing virtual and cross-functional teams.  

Excellent executive presence, as well as strong writing and oral presentation skills.

Excellent facilitation skills with ability to manage pivots in the moment.

Well-developed analytical and strategic thinking skills - ability to synthesize group discussions into concise / concrete bullet points, help steer abstract dialogue into actionable themes and lead design process targeted at tackling complex business issues and unlocking new ways of thinking.  

Interest and experience with analytical methods and tools, including data visualization are desirable.

Ideal candidate will be a self-starter who displays learning agility, capable of working independently, proactively and operating effectively in ambiguity.

Manages risks-knowing what and when to escalate issues to the Greenhouse Experience Leader.

Washington DC Site specific based practitioner, with estimated travel 25% (While 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


Preferred:

Advanced Degree.

Interest and experience with analytical methods and tools, including data visualization are desirable.

Understanding of human-centered design principles. 

Technology savviness. 

ExperiencedCMGOps

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, “Deloitte” means Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 24175

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