Position Summary

Customer Success Support Engineer

Work you’ll do

An Associate would play a key role in interfacing directly with customer & internal teams to ensure successful project outcomes and ongoing customer satisfaction. This will be responsible for resolving L1 & L2 issues from the customer.

The Team: Deloitte Consulting Innovation & Platforms (I&P)

The Deloitte Consulting Innovation and Platforms is the leading-edge product development facility for Deloitte Consulting; focused on creating cloud-based software and advanced analytics products. The portfolio spans multiple software technologies including wearables, machine learning and advanced analytics, social/mobile, and other leading technologies.

Our strategy is to augment our leading services practice with software and analytics products that strike at the heart of our clients' business problems providing them with differentiated products. To do this, our I&P is built up of multiple teams including user experience/user interface designers, software architects and engineers, infrastructure and operations staff, testers, and developers. All of which follow our software quality assurance methods and standards. Our dedicated space is equipped with Smart Board technology and interactive team environments along with state-of-the-art video conferencing facilities.

We are looking for people who are passionate about technology and innovation and can develop ideas into products that are relevant to solve business problems.

Qualifications

Required Skills

  • Experience in handling L1& L2 support tickets
  • Good understanding of support processes
  • Can monitor, triage, follow up and close the tickets in Jira/ServiceNow
  • Knowledge of any ticketing tool like Jira, Salesforce or ServiceNow is required
  • Experience in user administration work for custom applications and job monitoring skills
  • Good trouble shooting, problem-solving and analytics skills
  • Experience in supporting Cloud based solution
  • Strong team player and should have good communicate skill.
  • Proactive and independent ability to resolve technical issues while functioning in a support-team structure

Desired Experience

  • 3 to 4 years’ experience in Customer Support role.
  • Minimum four-year degree in Computer Science/Software Engineering or related degree program, or equivalent experience.

Technical Skills

  • 3 to 4 years hands-on experience supporting L1 & L2 issues for Data Visualization tool (Tableau, Qlikview or Qliksense) or ETL (Informatica, SSIS)
  • Experience in SQL databases such as Oracle, SQL Server, Postgres or MySQL.
  • Experience with windows-based environment
  • Troubleshooting skills for ETL, Reporting tools, Log monitoring which includes tracing the steps back for a data.

Good to have skills

  • Experience on AWS environment
  • Python or Machine Learning technical skills

*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

#NBI22

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 30273

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