Customer Strategy- Senior Manager Pricing & Profitability

Management Consulting | Customer & Marketing
Same job available in 19 locations

Position Summary

Deloitte Consulting LLP seeks Manager and Senior Managers focused on Pricing and Profitability Management at locations nationally.  We are looking both for candidates with depth in specific industries and candidates who have worked across industries. 

Work we do

The Pricing & Profitability Management business within Deloitte Consulting serves clients who are seeking to drive profitable growth through revenue management using pricing strategy, analytics, improved commercial capabilities, and implementation of pricing systems.  Our team is widely recognized as leaders within the field of Pricing and Revenue Management and we are looking to build on this reputation with highly skilled, experienced professionals.

Work you will do

As a Manager / Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting’s Customer Strategy & Applied Design practice. Work will include: 

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage strategy engagements; define deliverable structure and content
    • Oversee detailed, transaction-level quantitative analytics
    • Oversee the development of pricing strategies, focusing on concepts such as Economic Value Estimates (EVE), valued-based pricing, granular customer segmentation, in-depth competitive analysis, etc.
    • Perform qualitative customer interviews to assess the client’s value proposition
    • Lead client engagements that identify, design and implement advanced pricing / technology and creative business solutions for large companies
    • Oversee project management status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees
  • Client Management: Manage day to day interactions and relationships with executive clients and sponsors.  Support clients in making strategic decisions and implementing changes in areas within pricing, finance, commercial excellence, and analytics
  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.  
  • Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in pricing-related and industry periodicals
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities


The team


Customer Strategy & Applied Design

 

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients’ customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation. 

 

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
  • Digital Strategy | Help clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Qualifications

Required:

  • Bachelor’s degree from accredited university
  • 10+ years’ experience in a consulting setting with demonstrable depth of knowledge
    in 1-2 industries
  • 5+ years’ experience with core pricing concepts such as value-based pricing, customer segmentation, customer profitability analysis, etc.
  • Consistent career progression with increasing levels of responsibility
  • Competent in Microsoft Excel and PowerPoint
  • Willingness and ability to travel 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Must live within commuting distance to one of Deloitte’s consulting offices
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

  • Advanced degree in business
  • Demonstrated command of complex analytical topics, including the management and understanding of granular data sets
  • Experience leading or managing teams and change initiatives (especially in a project management role)
  • Experience with budgetary responsibilities related to projects or resource
  • Experience leading programs with technology / pricing technology components
  • Sector knowledge in Consumer Products, Retail, Industrial Products, Automotive, Media and Technology
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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 19160

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