Customer Data Solution Architect, Experience Management

Advertising, Marketing & Commerce | Customer & Marketing
Same job available in 17 locations

Position Summary

Locations: New York, NY | Greensboro, NC | Chicago, IL | Raleigh, Durham, Chapel-Hill, Charlotte, NC
 
Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP.  The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.  Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.


Work you’ll do
 
As a Solution/Technical Architect, you’ll tailor customer experience & marketing data solutions to the business requirements and needs of our clients. You’ll serve as the subject matter expert and overall solution design owner as it relates to end-to-end customer experience & marketing solutions from data management, advanced decisioning, to down-stream orchestration. The role requires a client-forward focus and will be asked to contribute in proposals, client-facing requirements gathering, and enabling the delivery teams for success.
 
Your responsibilities will include:
  • Serving as the lead Solution/Technical Architect and subject matter expert for customer experience & marketing data solutions during Request for Proposal (RFP), Discovery, and Build projects.
  • Interfacing with client’s technical and business teams to gather business requirements to define technical architecture for customer experience & marketing data solutions.
  • Involving other domain specific SME’s to support solution design.
  • Engaging in technical resource planning and level-of-effort estimation to support project scoping, pricing, and planning.
  • Proposing designed solutions to client technical and business teams.
  • Providing technical oversight of technical team members.
 
The team
 
Advertising, Marketing & Commerce
 
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act.  We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
 
We serve our clients through the following types of work:
  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Advertising campaign ideation, development and execution
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications
 
Required:
  • 5+ years of architecting and implementing data marketing solutions
  • Hands on experience with two or more marketing data technologies (DMP, MDM, CDP, CRM, EDW)
  • Understanding of various Martech/Adtech tools (Adobe, Salesforce, Oracle, Google, Facebook, and similar) and how to integrate technologies into data management solutions 
  • Understanding of one or more public cloud offerings (AWS, Azure, and Google Cloud Platform) and how to solution designs that are built around these functional technologies areas: cloud compute, data storage, pub/sub, and workflow orchestration 
  • Understanding and experience working with customer data and how to define uses for this data to enable business goals
  • Understanding of advanced analytics\machine learning concepts\use cases and how to apply this technology to customer experience & marketing solutions (predictive modeling, recommendation personalization, channel optimization)
  • Excellent interpersonal skills and the ability to articulate complex technology concepts with technical and non-technical individuals
  • Understanding of security leading practices and requirements 
  • Travel 40-50% (while up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Limited immigration sponsorship may be available.
Preferred:
  • Understanding and experience with ETL tools and methodologies (Informatica, Talend, Spark, AWS Glue, GCP Cloud Dataprep, Azure Data Factory, and similar)
  • Understanding of data integration and API methodologies and tools (Mulesoft, Dell Boomi, Custom API, Segment, Tealium, Airflow, and similar)
  • In-depth understanding of data management platforms including relational and non-relational data engines (MS SQL, MySQL, PostgreSQL, Amazon Redshift, MongoDB, Hadoop, Snowflake, Big Query, and similar) 
  • Understanding of data visualization tools (Tableau, PowerBI, Qlik, and similar)
 

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 13956

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