Core Technology Operations - Program Management - Manager

Management Consulting | Core Business Operations
Same job available in 32 locations

Position Summary

Are you a talented professional that focuses on the planning, execution, and monitoring of project initiatives? Are you a resourceful problem solver that thrives in the identification and definition of creative, effective technology solutions? As a Manager, you help clients set up, manage, and operate their most complex projects, define functional requirements for technology solutions, and design and derive transformative approaches for technology systems. 

Work you’ll do

As a Manager, you manage work threads across one or more engagement teams to create software solutions that help our clients solve problems, expand market share, improve operations, and grow their business.

  • Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk
  • Manage day to day interactions with executive clients and sponsors
  • Develop and maintain contact with top decision-makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals
  • Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices. 

Health Plans

Health Plans face a number of unique environmental pressures that affect the way they will conduct business today and in the future - among them a need for increased privacy and security, an intense focus on risk management, access to capital, efforts to consolidate and streamline IT functions, the launch of new consumer-driven business models, managing chronic diseases through medical management practices, maximizing e-business-driven platforms, implementing health plan-specific customer relationship management tools and complying with increasing financial and transactional legislation. Our healthcare professionals can help clients address these and other challenges in today's complex health care environment.

Managers in the Health Plans practice are required to have:

  • 4 years of experience in the design, development, or implementation phases (business or technical) for Health Plan/Payer applications.  Experience in one of the following Core Administrative and/or Pharmacy Benefit Management functional domains is preferred:
    • Claims intake / pre-processing
    • Claims pricing and benefits processing
    • Clinical/medical management
    • Provider and Network
    • Analytics and Business Intelligence - downstream
  • Candidates should have strong Health plan operational, functional, and systems knowledge
  • 8 years of relevant consulting or industry experience
  • 8 years of business process analysis, mapping, and design
  • 6 years of experience in requirements analysis and performing current state system analysis
  • 6 years of performing conceptual and technical designs, including the use of object-oriented analysis and design techniques
  • 4 years of experience with Agile, Scrum, Waterfall, or RUP Methodologies
  • 6 years of experience in translating requirements into optimized designs, and identifying design alternatives and implications on functionality, effort, performance, and operations
  • A willingness to travel 50% of the time
  • Bachelor’s Degree or equivalent experience

In addition, successful Managers will have the following preferred background:

  • Familiarity with Health Plan/Payer policies and mandates
  • Experience with MVC patterns
  • Experience with common OO design patterns
  • Testing, including all phases: System, Integration, and Performance Testing and ensuring traceability
  • Exposure to TOGAF, NEIM (or other architecture frameworks)
  • Experience with Middleware and/or SOA-based implementations. 
  • Experience planning, tracking, and delivering projects using Microsoft Project and documenting processes in Microsoft Visio
  • Strong presentation and facilitation skills including development and delivery of Microsoft PowerPoint presentations
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Experience with cloud solutions on Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform
  • Experience working in a collaborative environment
  • Experience leading work planning, monitoring, and reporting
  • Experience conducting interviews and documenting requirements
  • Experience leading design sessions and defining future state processes
  • Ability to work independently and manage multiple assignments
  • Strong oral and written communication skills

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 50758

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