Conversational Artificial Intelligence Architect, Manager - Applied Artificial Intelligence

Analytics | Strategy & Analytics
Same job available in 34 locations

Position Summary

Work you’ll do

At Deloitte you will manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Key responsibilities will include:

  • Architect, position, design, develop and deploy enterprise solutions which include components across the Artificial Intelligence spectrum such as Chatbots, Virtual Assistants, Machine Learning, and Cognitive Services
  • Manage teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
  • Formulate planning, budgeting, forecasting and reporting strategies.
  • Manage full life cycle implementations.
  • Develop statements of work and/or client proposals.
  • Identify business opportunities to increase usability and profitability of information architecture.
  • Experience with program leadership, governance and change enablement.
  • Develop and manage vendor relationships.
  • Lead workshops for client education.
  • Manage resources and budget on client projects.
  • Assist and drive the team by providing oversight.

The team

Analytics & Cognitive

In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment.
 
The Analytics & Cognitive team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting enterprise programs and differentiated strategies to win in their chosen markets.
 
The Analytics & Cognitive team works with our clients to:

  • Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based as well as client-owned platforms
  • Deploy automation and cognitive and science-based techniques to manage data, predict scenarios and prescribe actions
  • Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements

Qualifications:

  • 6+ years of relevant work experience
  • 1+ year of consulting experience on Conversational AI systems
  • 2+ years of experience leading and managing project teams
  • 2+ full cycle product experiences (prototype to production) deploying virtual agents or virtual assistants such as IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow, MS LUIS/Cortana or IBM Watson
  • 3+ experiences developing and deploying voice and/or text conversational flows for virtual agents or virtual assistants such as IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow, or IBM Watson, MS LUIS/MS Azure Cognitive/ML
  • Travel up to 50% of the time (Monday – Thursday/Friday) (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.) 
  • Limited immigration sponsorship may be available.

Preferred:

  • Bachelor's Degree in Engineering, Mathematics, Empirical Statistics
  • Certification or expertise on at least one of the following platforms: IPSoft Amelia, Kore.ai, Nuance Nina, Amazon Lex & Alexa, Dialogflow, or IBM Watson
  • API development experience
  • Advanced skills in Java/C++, R, Python, etc.
  • Experienced programming knowledge in both SAS and SQL, Operating system experience with UNIX and relational database knowledge such as ORACLE/TERADATA. SAS/Base, SAS/Stat, SAS/Macro preferred
  • Strong knowledge of machine learning, deep learning, natural language processing, neural networks, dialog systems, dialog management, and natural language generation
  • Experience with quantitative modeling (design, development & implementation) using 3+ types of algorithm (e.g., Decision Trees, Naive Bayes Classification, Ordinary Least Squares Regression, Logistic Regression, Support Vector Machines, Ensemble Methods, Clustering Algorithms, Principal Component Analysis, Singular Value Decomposition, Independent Component Analysis)
  • In-depth theoretical and practical knowledge applying categorical methods such as logistic and survival analysis
  • Expertise in at least one functional application preferred (e.g., Virtual Travel & Hospitality Concierge, Virtual Product Specialists, Virtual Personal Shopper, Virtual Bank Teller & Advisor, Virtual Account Representative, Virtual IT Helpdesk Support, Virtual HR Specialist, Virtual Onboarding Advisor, On-the-job Task and Process Guidance, Corporate Policy Guidance, etc.)
  • Expertise in 2+ domain preferred (e.g., Customer & Marketing, Finance, M&A, Operations, Pricing, Risk, Supply Chain, Workforce, etc.)
  • Experience in Technology, Media, Telecommunications, Consumer (especially transportation) and Financial Services& Insurance a plus
  • Ability to work independently, manage small engagements or parts of large engagements.
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).
  • Strong problem solving and troubleshooting skills with ability to exercise mature judgment.
  • An advanced degree in the area of specialization is preferred.


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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 10858

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