Conversational AI / Chatbot Developer

Management Consulting | Customer & Marketing
Same job available in 9 locations

Position Summary

Conversational AI / Chatbot Developer

Location

US East / Central

The team

Our firm is investing in new ways to deliver value to our clients, bringing IP to the market through the use of assets, solutions and products. The Assets & Hybrid Business Ventures offering was established to surface, build, incubate, scale, and maintain new, world-class technology-based assets focused on improving the customer experience. Among our highest-priority asset is the Digital Contact Center - an integrated, multi-platform asset that accelerates contact center transformation – the move of legacy systems to cloud; the realization of seamless omnichannel experiences; and hyper personalization through integration of customer data and conversational artificial intelligence.

Work you’ll do

The Conversational AI / Chatbot Developer will leverage the full capabilities of conversational AI technologies for delivering insightful and personalized experiences for client and customers, drive greater operational efficiency, increase revenue, and manage risk. One of the major focus areas for our team is to deliver Chatbots and Virtual Assistants serving customers through multiple channels.

This is an opportunity to join a select group of innovators within Deloitte. Be flexible and adaptable - this is an evolving space, we're going to learn, things will change. Be curious and creative - help us find solutions and chart the course. Be action-oriented - we need to roll up our sleeves, work hard, and get a lot of stuff done.

  • Implement design flows, and incorporate final content for IVR, Virtual Assistants, Chatbots, and omnichannel conversational interfaces
  • Own and contribute to product development, functional design, dialog flow design (including scenario design, flow mapping), prototyping, testing, model/intent training, defining support procedures.
  • Ability to mentor and train others within the team
  • Work with project leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow designers to strategize, design, and deliver enterprise conversational AI assets.
  • Contribute to and/or lead design sprints, workshops, reviews, and related activities with business, technical, and creative leadership
  • Contribute to content strategy guides and design omnichannel and cross-channel solutions aligned with client organizational content principles (brand voice and tone, legal, compliance, etc.)
  • Develop and deliver POCs, demos, and prototypes in alignment with product leadership and sales executives across the firm.

Qualifications

  • Bachelor's degree in Computer Science or Human-computer related field, or equivalent experience, plus four (4) or more years of related experience.
  • 3+ years of development/implementation/administrative experience including experience working with virtual assistant technologies (i.e., Amazon Connect, OneReach.ai, Kore.ai, Google CCAI)
  • Learn quickly, show depth of understanding
  • Great partner, collaborator, adept at finding and crafting solutions
  • Ability to develop IA conversations with responses coming from outside APIs via cloud function or integration with other systems
  • Collaborate with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
  • Troubleshoot system and architecture performance based on interaction analytics, and support quality assurance processes and related go-live activities
  • Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
  • Design, code, test, and provide industry-leading solutions
  • Provide mentoring, technical expertise, and analytic support for standardization product generation
  • Provide documentation and training materials

Preferred:

  • Backend (server side) development experience either in Java, node.js
  • Frontend development experience HTML5, CSS3, JavaScript, react.js or node.js
  • Knowledge integrating web services and applications using REST APIs & JSON.
  • Experience in API design, development and deployment
  • Experience in CICD, Git, unit-testing and source code management
  • Knowledge of cloud development and deployment principles
  • Knowledge of Agile development and delivery
  • Experience designing and developing Chatbots for various channels (web, Facebook Messenger, SMS, etc) using bot platforms or raw code is desired
  • Experience in creating workflows, storyboards, user flows, process flows and site maps.
  • Strong foundation in software engineering best practices which enable building world class products, including architecture design principles, coding standards, testing and continuous integration/deployment, etc.
  • Knowledge of Natural Language Processing, Machine Learning algorithms, models, and principles is preferable. 

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 51373

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