ConvergeHealth Patient Services - Senior Consultant

Software Engineering | Core Business Operations
Same job available in 18 locations

Position Summary

ConvergeHealth Patient Services Senior Consultant

ConvergeHEALTH is a part of Deloitte Consulting’s Core Industry Solutions and supports data-driven transformation of healthcare by enabling healthcare and life sciences organizations to answer the “hard questions” —what works, for whom, why, in what context, and at what cost?

As a Digital Health Implementation Senior Consultant, you will be aligned to ConvergeHEALTH. You will work with the MyPath product suite, a Digital Health solution within the Platforms practice. The MyPath product suite, inclusive of the Connected Patient Hub, PatientConnect, and other ConvergeHEALTH platforms is designed to enable the rapid creation of scalable digital health platforms focused on Clinical Trials, Patient Engagement, and Connected Medical Devices. You will support the visioning, design, and implementation of Digital Health products built on the MyPath platform in collaboration with clients and Deloitte Consulting teams bringing industry and implementation expertise.  Internally, you will work with our product teams to identify high priority use cases and features to help shape the product requirements and roadmap. 

Work You’ll Do:
·       Delivery support – Support teams consisting of client and Deloitte resources (Product Owners, Designers, Developers, Architects) in the implementation of MyPath products

·       Client facilitation – Work with clients to help identify and design high value digital health applications supporting key patient services and healthcare use cases including defining personas, user journeys, and features at the direction of project managers and leadership

·       Product roadmapping – Work closely with the PatientConnect product team to liaise potential product enhancements based on client needs and industry trends

·       Executive communication – Preparing deliverables, presenting findings and recommendations to clients and/or firm leadership

 .       Client relationship development – establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization

·       Business Development – Assist with conferences and RFI/RFP responses by facilitating sales material collateral and providing product and implementation expertise

The Team
As part of the ConvergeHEALTH team, you will work with Patient Services clients, the PatientConnect product team, and the ConvergeHEALTH internal team. Through your client-facing efforts, you will have the opportunity to work directly with client and implementation team leadership to identify opportunities for digital health solutions, define project roadmaps, and provide your product and industry insights. You will work closely with the PatientConnect product team to liaise potential product enhancements based on your implementation observations and client feedback. 

Qualifications:
·       A BA/BS degree from a top institution in computer science, healthcare administration, or other relevant focus areas

·       5-8 years’ experience in developing and deploying applications in the Life Sciences space

·       2-4 years’ experience as a Business Analyst or Functional IT resource for a pharmaceutical manufacturer patient services group or patient services hub provider

·       Experience with large scale PAP, Copay, and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider with client projects extending months or years

·       Experience driving program discovery requirements gathering workshops

·       Experience with coordinating internal and external stakeholders during the planning, management and delivery of technology projects

·       The ability to develop and foster strong working relationships with internal and external clients in a virtual setting

·       Exceptional oral and written communication skills, including Microsoft PowerPoint

·       Strong self and audience awareness when interacting with internal and external stakeholders

·       A willingness to travel up to 50%

·       Limited immigration sponsorship may be available

Preferred Qualifications:
Experience coordinating with globally located teams
SAFe, PMP, PMI, or Agile certifications
Hands-on experience defining personas, user journeys, and product features
Experience implementing PatientConnect or patient engagement solutions
A master’s degree in business administration, healthcare administration, health informatics, information systems, or a related field

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 14814

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