Contact Centre Amazon Connect Consultant

Cloud | Core Business Operations
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Position Summary

Deloitte is an industry leader in our clients’ Digital transformations. We recognize that the backbone enabling our clients’ highest aspirations for analytics and cognitive solutions is next-gen Cloud infrastructure. From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions. We want talent who is ready to innovate cloud services and empower our clients to leapfrog forward in their technical capabilities. Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions. We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving.

Cloud has transformed the way technology enables the business. It represents a radical shift in how IT services are obtained, used, and managed. Companies are navigating through the various cloud options and deciding between private, public, or a combination across different and dynamic provider ecosystems. Our employees are empowered to think outside of the box and provide innovative solutions to our customers. 

The Team

Our Cloud Engineering team focuses on enabling our client’s end-to-end journey from On-Premise to Cloud, with opportunities in the areas of: Cloud Strategy, Op Model Transformation, Cloud Development, Cloud Integration & APIs, Cloud Migration, Cloud Infrastructure & Engineering, and Cloud Managed Services. We help our clients see the transformational capabilities of Cloud as an opportunity for business enablement and competitive advantage.

Cloud Engineering supports our clients as they improve agility and resilience and identifies opportunities to reduce IT operations spend through automation by enabling Cloud. We accelerate our clients towards a technology-driven future, leveraging vendor solutions and Deloitte-developed software products, tools, and accelerators. 

Work you’ll do/Responsibilities

This role requires focusing on our growing cloud customer contact center practice leveraging Amazon Connect and AWS ecosystem including support of the following:

  • Develop & support Contact Centre projects and solutions powered using Amazon Connect and other AWS services
  • Working and building relationships with client technology leaders (C-Level, VPs, Directors, etc.) to harness the benefits cloud contact center technologies
  • Development of best practice and knowledge sharing through a number of methods (e.g. blogposts, whitepapers, prototypes, proof of concepts, workshops, demos, breakout sessions)
  • Support pursuits and opportunities to help drive growth
  • Maintaining your technology edge by continuing to grow your technology acumen through continuous research and learning of future trends
  • Conduct knowledge sharing or training sessions on Deloitte capabilities

Qualifications

Required

  • Self-starter with an in-depth hands-on work experience with large-scale implementations of Google Cloud Platform (GCP) and/or with AWS or Azure
  • Knowledge of J2EE, .NET, and cloud technologies development languages and tools, to continue with development
  • Direct experience migrating applications from the enterprise to public cloud providers (e.g. Amazon, Google, or Microsoft)
  • Experience helping development teams build and deploy micro services based applications in public cloud Experience with Continuous Integration & Continuous Deployment tools and processes 
  • Understanding of emerging technologies and end-user needs
  • Ability to travel up to 50%, based on the work you do and the clients and industries/sectors you serve
  • Limited immigration sponsorship may be available

Preferred

  • 5+ years of overall experience, to include a minimum of 2+ years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry
  • Bachelor's Degree in Computer Science, Engineering, or equivalent work experience
  • Applicable cloud certification within AWS
  • Current or previous proven experience and hands-on as a successful senior engineer and/or cloud engineer (highly desirable)
  • Understanding of the software development lifecycle and concepts such as agile, SCRUM, CI/CD, and DevOps
  • Demonstrated skills in leadership, communication, coaching, analysis, troubleshooting, and problem solving
  • Experienced, persuasive, and effective presenter, both written and verbal
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives, and rapidly changing priorities

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 74298

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