Position Summary

Deloitte Consulting LLP seeks a Consulting, Solution Specialist in Lake Mary, Florida and various unanticipated Deloitte office locations and client sites nationally.

Work You’ll Do

Provide software development and implementation services to help companies unlock the value of technology investments, ranging from requirements to architecture, design to development, testing to deployment, and beyond as discrete services or comprehensive solutions. Provide support for all phases of the software development lifecycle utilizing Software Development Life Cycle methodologies for project implementation, including preparation, business blue printing, realization, go-live, and post go-live support. Utilize major software platforms and create custom coding artifacts using various programming languages. Build, deploy and maintain customized tools or software to modernize legacy application architecture. Evaluate technology needs, develop customized applications and draft technical and functional design documentation; identify and mitigate risks in process and technology for engagements. Research user reported issues with software applications, identifying root causes and resolutions, implement fixes, and liaise between business functions, end users, and technical delivery teams.

  • 15% Travel required nationally.
  • Telecommuting permitted.

Requirements

Bachelor’s degree or foreign equivalent in Business Administration, any STEM field, or a related field. Must have 1 year of related work experience in the job offered or in a related occupation. Candidate must also have 1 year of related work experience involving each of the following:

  • Assisting with full Software Development Life Cycle (SDLC) engagements from non-production to production of ServiceNow, including gathering requirements, design, development, testing and deployment;
  • Configuring and customizing ServiceNow ITSM, including Incident Management, Problem Management, Change (Release) Management, Request Management, Knowledge Management, User Administration, Configuration Management and Reporting;
  • Utilizing JavaScript to create scripts for client and server-side modules, UI policies, UI Actions, Client Scripts, Business Rules, Script Includes, Scheduled Jobs and Data Policies, to control user actions and data behavior, and configuring and maintaining UI elements (Forms, Lists, and Views) for ServiceNow modules;
  • Administering User Accounts, Groups and Roles, creating security controls and Access Control Lists (ACL), and implementing custom password complexity rules to ensure security and sustainability of ServiceNow platform;
  • Assisting with creating and modifying new applications, modules, application tables and fields, notifications, Service-Level Agreements (SLA's), reports, workflows, dashboards and home pages for ServiceNow;
  • Performing regular upgrades to ServiceNow platform and cloning production to non-production environments, to maintain data consistency across all applications;
  • Developing front-end web and UI components including Widgets, UI pages, Lists and table components, utilizing JavaScript, Angular, CSS, and HTML5 for Service Portal application; and
  • Creating and maintaining knowledge articles and educating users on usage of the ServiceNow Platform and troubleshooting and resolving user access and customization issues on a priority basis.
  • EOE.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 118989

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