Consultant II, Tax Controversy - Service Center

Tax | Business Tax Svcs
Same job available in 3 locations

Austin, Texas, United States

Fresno, California, United States

Salt Lake City, Utah, United States

Position Summary

The Team

Deloitte Tax LLP, Tax Controversy Services Group (“TCS”) provides responsive, innovative, and practical resolution of matters before the Internal Revenue Service (“IRS”). The TCS team utilizes their extensive range of skills, knowledge, and experience with IRS to assist clients through conflicts by supplementing and assisting IRS departments, legal counsel, and other tax practitioners. TCS tax professionals help clients manage all of their global and domestic interactions with the IRS. Professionals are comprised of CPAs, Enrolled Agents, and paraprofessionals who work with clients to resolve matters such as IRS processing and customer service inquiries, procedural issues, correspondence audits, and penalty appeals. These tax professionals come from various backgrounds including industry, private practice, and the IRS.

What You’ll Do

We believe that experience is invaluable in the above situations. Our IRS Campus/Account Analysis specialists all have former IRS experience. Each member of the group has a vast amount of experience in dealing with IRS tax controversy. Each member has skills and knowledge to help clients work with IRS personnel on processing, procedural, and IRS account-related matters.

We understand how IRS systems work, the documents and facts needed to address specific tax issues, methods to present those issues, and ways to resolve each tax problem. These qualities are essential for addressing the many types of tax and tax account situations companies encounter today.

Our Account Analysis professionals can advise in such areas as: Processing and monitoring Forms 1040, 1120, and 1041 refunds and tax assessments. Determine qualifications for abatement of interest and penalties and understand when special handling and monitoring of unique IRS account actions is required. These actions include but are not limited to; management of accounts for payment application issues, misapplication of extension requests, amended returns, carryback refund applications, Form 911, Application for Taxpayer Assistance Order, and all Entity related matters. On a limited basis, professionals may assist with IRS audit management.

Responsibilities will include:

  • Use your IRS expertise to provide many tax controversy services to our clients.
  • Assist client and Deloitte engagement teams with recurring IRS account-related matters.
  • Daily interaction with IRS Practitioner Priority Service and Taxpayer Advocate.
  • Prepare written correspondence to IRS and Deloitte engagement teams regarding account resolution.
  • Interact with clients and Deloitte engagement teams via e-mail and telephone regarding IRS inquiries and resolution of IRS matters.
  • Coordinate services with Deloitte offices globally.
  • Provide support for the individual and business tax return compliance process.
  • Use internal technology to update/maintain client records and prepare reports.



  • Bachelor’s degree or equivalent years of experience
  • Minimum 5 years of IRS Service Center/Campus experience in Accounts Management or Compliance Functions
  • Extensive working knowledge of the IRS Integrated Data Retrieval System (“IDRS”)
  • Ability to research and understand the IRS methods of account resolution, desk guides, and the Internal Revenue Manual (“IRM”)
  • Must demonstrate the ability to research effectively, document case files, maintain inventory management, and have excellent organizational skills.
  • Ability to travel 25%, on average, based on the work you do and the clients and industries/sectors you serve.
  • One of the following accreditations obtained, in process, or willing able to obtain:
    • Licensed CPA in state of practice/primary office if eligible to sit for the CPA
    • If not CPA eligible:
      • Licensed attorney
      • Enrolled Agent


  • Ability to balance multiple assignments and other responsibilities
  • Basic knowledge and use of Microsoft Outlook, Excel, and Word
  • Professional demeanor and strong communication skills, both written and oral
  • Ability to communicate effectively to all levels of management
  • Limited immigration sponsorship may be available


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Tax LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 68163


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