Are you an experienced, passionate pioneer in supply chain who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.
Work you’ll do / responsibilities:
Description
The ideal candidate will have experience performing configuration for surveys, dashboard development and implementation of related Medallia features.
Duties will include:
- Proactively work with team and client stakeholders to understand programmatic goals and technical requirements
- Assist in configuring and customizing the Medallia platform to align with clients’ feedback collection strategies and objectives.
- Ensure the accuracy and integrity of data capture mechanisms and feedback surveys.
- Analyze customer feedback data gathered through Medallia’s platform, including survey responses and open-text feedback, to identify trends, patterns, and actionable insights for clients.
- Create and maintain customized reports and dashboards using Medallia’s reporting tools to visualize key performance indicators (KPIs) and present data-driven insights effectively.
- Conduct data validation and quality assurance checks to ensure the accuracy and reliability of customer feedback data, identifying and resolving any data-related issues.
- Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.
- Develop training materials and provide guidance to clients on data analysis best practices and platform functionalities. Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization.
The Team:
Our Supply Chain Networks team helps clients transform their value chains into competitive weapons. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and create greater supply network synergy and value through M&A events.
Qualifications:
Required
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Bachelors Degree
- Must be able to obtain and maintain the required clearance for this role
- Ability to travel up to 25% on average, based on the work you do and the clients and industries/sectors you serve.
Preferred
- Relevant certifications with enterprise survey platforms
- Ability to obtain a security clearance
- 2+ years Medallia related experience
- Strong organizational and communication skills
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