Are you interested in keeping professionals free of independence conflicts? Are you passionate about providing outstanding customer service? Are you interested in gaining exposure to auditor independence rules promulgated by our regulators? Then our ICN Compliance Help Desk (CHD) may be the right fit for you!
Recruiting for this role ends on January 31st, 2025.
Work you’ll do
As an associate analyst on the Compliance Helpdesk, you will be doing the following type of work:
- Respond to support requests using automated phone and chat tools.
- Concisely and efficiently document the support requests in a manner that supports the substance of the discussion and support provided.
- Develop an understanding of Deloitte Independence policies.
- Guide callers through policy and mandatory requirements/procedures.
The successful candidate will possess:
- Excellent verbal and written communication skills with an emphasis on time management, attention to detail and ability to work in a fast-paced environment
- Ability to understand and communicate policy and procedures consistently, knowing when to seek guidance
- Adaptable to change, and ability to handle confidential and sensitive information with appropriate discretion
- Strong interpersonal skills, including ability to comfortably and confidently communicate virtually
- Customer service attitude with dedication to quality and demonstrated attention to detail
- Occasional overtime may be required during peak periods
The team
Risk & Brand Protection (R&BP)
Our reputation starts with you—this belief is core to R&BP, which brings together six essential core areas that shape our culture—we collectively work with our businesses to inspire new standards of integrity, trust, and performance to make an impact that matters and to better serve our clients, our communities and our people. With our people’s help, we distinguish Deloitte as the clear leader in professional services, making Deloitte the first choice for clients and talent. Together, we protect, preserve, and enhance our reputation and distinguish Deloitte as the undisputed leader in professional services, strengthening our brand, and each other.
Independence & Conflicts Network
Independence is integrity, professional skepticism, intellectual honesty, and objectivity — freedom from conflicts of interest. The people of Deloitte must remain unbiased and free from conflicts of interest with our clients, in fact and appearance.
Qualifications
Required:
- Bachelors’ degree
- Minimum 0-2 years of related experience, preferably customer support care within a banking environment
- Limited immigration sponsorship may be available
Preferred:
- Basic understanding of Independence requirements for professional auditing firms
- Knowledge of basic financial instruments such as investments, loans and insurance products
- Experience working in a large corporation or accounting firm
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $40,600-$83,500.
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