Communications - Solution Specialist

Strategy and Transformation | Change, Culture, and Communications Strategy
Same job available in 3 locations

Gilbert, Arizona, United States

Lake Mary, Florida, United States

Mechanicsburg, Pennsylvania, United States

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Position Summary

Organization Transformation - Communications Solution Specialist

Are you an experienced, passionate pioneer in communications, transformation and technology? Or a solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.

Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people.

Interested? Learn more below:

Work you’ll do
As a Communications Solution Specialist in the Organizational Transformation practice, you will act as an advisor to client and assist them with the communications necessary to successfully implement and adopt new technologies or business process changes. You will do this by performing the following job responsibilities:

  • Align with our core values (Flexibility, Authenticity, Connection, Empowerment, Diversity and Unity)
  • Develop communication plans and approaches for commercial and government clients
  • Ensure plans and approaches are accurate, align with industry standards and incorporate Deloitte’s best practices
  • Conduct interviews and other fact-finding research and synthesize findings into key points
  • Work with communications lead to manage communications workstreams from initial client meetings through development, review, revision, production, distribution, and evaluation
  • Identify and recommend creative ideas that will deliver on strategic goals
  • Execute communications campaigns, including awareness, branding, launch, social and more
  • Create a broad range of communication materials across multiple communication channels, including print, digital, multimedia, social networks and web
  • Develop engaging, well-designed communications materials, including emails, newsletters, infographics, podcasts, video scripts, responsive email templates, social media posts, website wireframes and other digital/multimedia communications
  • Work with designers to develop graphic identities and approaches
  • Proofread/edit communications deliverables and provide quality control
  • Monitor plan and results, analyze key metrics and optimize for continued campaign improvement
  • Balance multiple assignments and schedule workload to meet established deadlines
  • Keep abreast of communication trends
  • Operate in a dynamic environment with tight deadlines and changing priorities
  • Utilize problem-solving skills in an ambiguous environment
  • Contribute to practice development, including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.

The Team

The Organization Transformation practice is about transforming the organization to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization’s culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.

Qualifications

Required:

  • Bachelor's degree in related field of study (such as Communications, Journalism, English, Marketing), or other related field or equivalent experience
  • 2+ years of hands-on/applied experience in the communications field
  • Minimum two (2 years) of relevant experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, Workday, SuccessFactors, custom solutions) in a relevant industry or consulting environment
  • Excellent interpersonal, verbal, and written communications skills
  • Ability to think creatively and conceptually, with a passion for storytelling
  • Strong creative, writing, editing, organizational and strategic planning skills and a willingness to learn from others
  • Experience with or exposure to change management and communication strategies
  • PowerPoint presentation development experience
  • Strong attention to detail, time management and follow through
  • Ability to work well with others in a team environment
  • Proficiency in Microsoft Suite (Word, Excel, and PowerPoint)
  • Working knowledge of Associated Press (AP) Style
  • Must live in a commutable distance (approximately 100-mile radius) to one of the following Delivery locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA with the ability to commute to assigned location for the day, without the need for overnight accommodations
  • Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. This may include overnight travel.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Must be able to obtain the required level of security clearance for this role


Preferred:

  • Master’s degree in related field of study (such as Communications, Journalism, English, Marketing), or related field or equivalent experience
  • Experience in the consulting or advisory fields
  • Project management and workplan development experience
  • Experience with enterprise resource planning (ERP) implementation and associated change communications strategies/execution
  • Experience with Google Suite
  • Ability to work independently and manage multiple assignments
  • Demonstrated research skills and analytical thinking

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.
Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 194359

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