Communications Manager

Human Capital Consulting | DC Human Capital
Same job available in 3 locations

Position Summary

Are you an experienced, passionate pioneer in communication, transformation and technology? A solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC).

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.

Deloitte Consulting’s Human Capital practice is a leading global advisor and implementation partner working with companies, governments, and organizations around the world. Our goal is to improve our clients’ organizational results and impact by focusing on challenges at the intersection of business and people.

Interested? Learn more below:

Work you’ll do
As a Communications Solution Manager in the Organizational Transformation practice of Deloitte’s USDC Human Capital group, you will perform the following job responsibilities:

·        Advise on development of communication strategies, plans and approaches for commercial and government clients

·        Provide subject matter expertise to project teams to ensure plans and approaches are accurate, align with industry standards, and incorporate Deloitte’s best practices

·        Manage communications workstreams and teams from initial client meetings and concept development through development, review, revision, production, distribution, and evaluation

·        Provide quality assurance, project management and performance management leadership for multiple project teams simultaneously

·        Conduct quality management reviews on a broad range of communication materials for a variety of audiences across multiple communication channels, including print, digital, multimedia, social networks, and web

·        Conduct quality management reviews for a variety of engaging, well-designed communications materials, including emails, infographics, podcasts, video scripts, responsive email templates, social media posts, website wireframes, and other digital/multimedia communications

·        Proofread/edit communications deliverables and provide quality control

·        Monitor plan and approach results, analyze key metrics, and optimize for continued campaign improvement

·        Identify and recommend creative ideas that will deliver on strategic goals

·        Balance multiple assignments and schedule workload to meet established deadlines

·        Manage client relationships and facilitate client sessions, workshops and interviews

·        Develop project workplans and timelines, document assumptions and dependencies, identify risks, suggest mitigation strategies and manage workplans to execution 

·        Keep abreast of communication trends

·        Participate in presentations to other functional groups within the firm and engage in eminence-building activities within Human Capital


The team

From our Center, we work collaboratively with our consulting counterparts to design, develop, and build solutions to help clients reimagine, reshape, and rewire the competitive fabric of entire industries. Our Center is home to a multitude of specialists ranging from systems designers, architects, and integrators, to creative digital experts and Human Capital professionals. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation, and developing knowledge with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.

Basic Qualifications

      Bachelor's degree in Communications, Journalism, English, Marketing, or other related field

      9+ years of related professional experience in communications, change management or other related fields

      Excellent interpersonal, verbal, and written communications skills

      Ability to think creatively and conceptually, with a passion for storytelling

      Strong creative, writing, editing, organizational, and strategic planning skills and a willingness to learn from others

      Experience with change management and communication strategies

      Experience in the consulting or advisory fields

      Project management support and workplan development experience

      Presentation experience and understanding of digital, print, and video communication channels

      Must thrive in a dynamic environment with tight deadlines and changing priorities

      Strong attention to detail, time management, and follow through

      Ability to lead, mentor and coach junior staff

      Ability to work well with others in a team environment

      Proficiency in Microsoft Suite (Word, Excel, and PowerPoint)

      Willingness to travel up to 20 percent (while 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

Must live near, or relocate to, to the Gilbert, AZ, Mechanicsburg, PA, or Lake Mary, FL delivery center(s)


  • Strong value alignment to our core RICCE values (Respect, Inclusion, Community, Commitment and Excellence)
  • Ability and willingness to acquire U.S. Security Clearance preferred, but not required

      Experience with social marketing and mobile communications campaigns

      Master’s Degree in Communications, Journalism, English, Marketing, or related field

      Experience with video development tools (Vyond, Videoscribe, Adobe Premiere)

      Experience with audio development tools (Audacity, Adobe Audition)

      Experience with design tools (Adobe Illustrator, Adobe Photoshop, Adobe InDesign)

      Experience with Google Suite

  • Creativity, self-confidence, and flexibility
  • Ability to work independently and manage multiple assignments
  • Strong problem-solving skills with the ability to exercise mature judgement
  • Effective listening skills and attention to detail      
  • Demonstrated ability to learn, apply and communicate business-related concepts and ideas
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Demonstrated ability to employ research and analytical thinking
  • Demonstrated capabilities in team work and leadership
  • Ability to maintain integrity and professionalism

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 36412


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