Cloud Managed Services Specialist Master

Cloud | Core Business Operations
Same job available in 25 locations

Position Summary

Cloud Managed Services – Specialist Master

Deloitte Cloud Managed Services (CMS) is a cloud offering to provide professional services to manage clients’ cloud environments including infrastructure operation, cloud security, compliance and risk, and billing. To make sure CMS business grows smoothly, Business Operations team will work with CMS leadership and Finance to manage all financial tasks and mitigate financial risks in additional to other operational tasks.

Work You Will Do

The Open Cloud POD Delivery Manager will be responsible for providing support for all activities related to the support and services for a portfolio of clients within the pod. This entails service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. This person will also be responsible for managing daily operational activities of POD resources related to their client portfolio, and ensuring operational coverage to meet project requirements.

RESPONSIBILITIES

  • The Delivery Manager is responsible for the overall day-to-day operational management of their named accounts.
  • The Delivery Manager ensures delivery in line with the contractual obligations to the client and adhering to the SLAs, maximizing wherever possible.
  • The Delivery Manager works in concert with the related service delivery teams and Pod Leadership to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.
  • Efficiently managing the delivery and support of multiple simultaneous projects by leveraging project management tools.
  • Work with delivery team to develop and present periodic status reporting and present to client management personnel
  • Manage escalation processes and communication for high priority project incidents within their client portfolio
  • The Delivery Manager will be responsible for working with the security team to ensure all environments meet or exceed project security requirements.
  • The Delivery Manager will be responsible for managing and scheduling on-call, patching, and maintenance schedule and ensuring proper coverage for these activities.
  • The Delivery Manager will manage the on boarding of client projects to the Open Cloud platform.
  • The Delivery Manager will perform project management tasks for individual projects. Includes initial needs assessment, scope definition, resource planning, managing milestone/deliverable targets, and project closure.
  • The Delivery Manager will be responsible for working with Pod team members to develop repeatable solutions that will enable the delivery pod to manage and deploy solutions in a cost effective manner as well as enable the team to work more efficiently in day-to-day operations.
Qualifications
Required
  • 5+ years of Managed Services Project Management experience
  • 10+ years of SAP experience 
  • 10+ years of Private/Public Cloud experience
  • Experience in managing multiple clients
  • Experience in managing multiple teams, cross-functional, spread geographically and across time zones.
  • Demonstrated capability to manage financials for a large portfolio ($10M + )
  • Presales and Renewal Deal management
  • Dealing with MSA SOW Change Orders
  • Demonstrated capability to effectively and manage C level relationships in a client facing role
  • Demonstrated capability to manage and scale multiple teams effectively to optimize costs and quality deliverables.
  • ITIL Foundation certification
  • Good project management and communication skills 

Preferred Qualifications

  • SAP Certification
  • AWS/GCP/Azure/VMware Certification
  • PMP/Prince certification
  • SAP Implementation experience
  • On Prem Data Center to Cloud Migration experience
  • Consulting Background preferred
  • Application Managed Service Project Management Experience

Sponsorship: 

  • Limited immigration sponsorship may be available.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 17849

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.