Cloud Engagement Manager

Information Technology | T&I
Same job available in 64 locations

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Position Summary

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology – US (DT-US). We are insatiably curious and life-long learners focused on technology and innovation.

Engagement Manager – Technology & Infrastructure

Tax Channel

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with DT-US. We are curious and life-long learners focused on technology and innovation.

Work you’ll do

As an Engagement Manager (EM), you will lead the strategic direction, technology delivery, and O&M for an assigned suite of Tax products. The role is accountable and responsible for the end-to-end delivery of technology solutions which align to the strategic business objectives for a portfolio within US Tax. The EM will ensure that the business needs are clearly understood, tracked, and that technology solution/s meet, or exceed, expectations of the business and their clients. In this role, the EM will report directly to the Technology Portfolio Leader (TPL) for US Tax and provide consultative services for critical stakeholders within the assigned portfolio. In addition, the EM will lead all Operate services for the Tax portfolio while ensuring standards compliance (e.g., Cyber, TOM, SSDLC, Risk, Compliance, ISO, Technology, etc…). The role will be responsible for performing a combination of professional and management duties for on/offshore resources, financial management of the portfolio, service quality reporting, quarterly portfolio reviews, and acting as an advocate for the portfolio across vendors and US/ Global teams to ensure business objectives are met.

Additional Responsibilities:

  • Work with Tax leadership to develop a strategy for execution of technology initiatives within their portfolio.
  • Leads discussions with the business to understand and analyze their technology and application needs and objectives. 
  • Participate in technology decisions with architecture and engineering teams to ensure technical design, deployment, and implementation requirements are properly documented and delivered within identified timeframe. Trusted Advisor for product suite and assigned portfolio.
  • Partner with business and technical leaders to deliver, maintain, support business solutions.
  • Monitor compliance with standards, procedures, and methodologies. Identifies and proposes opportunities for improvement.
  • Serve as a subject matter expert in resolving complex issues or coordination of necessary technology resources to expedite service restoration.
  • Manage relationships with outside vendors. May serve internal or external clients.
  • Performs other job-related duties as assigned.
  • Lead all Operate and Delivery capabilities for Tax initiatives and/or projects to include Financial Management, Service Assurance, Cyber/Compliance, Cloud Optimization, and Reporting.
  • Communicate operations and maintenance status or issues to management and business stakeholders. 

The Team

Deloitte Technology-US helps power Deloitte’s success. DT-US drives Deloitte, which serves many of the world’s largest, most respected organizations. We develop, deploy, and operate cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in DT-US deliver services including:

  • Security, risk & compliance
  • Technology support
  • Infrastructure
  • Applications
  • Strategy
  • Deployment
  • PMO
  • Financials
  • Communications

Required Qualifications

  • 6+ years of experience working within Agile/Scrum projects supporting enterprise level, large-scale technology organizations
  • 2 years working in Azure DevOps (ADO) and/or Confluence
  • Recent working experience with Cloud - IaaS/Paas/SaaS technologies
  • 1+ year of recent experience leading onshore/offshore DevOps/Cloud teams
  • Limited immigration sponsorship may be available.


  • Bachelor's degree in Computer Science, Business Administration or equivalent educational and/or 10 years of professional experience and/or qualifications
  • Understanding of cloud technologies and general aptitude for technology is preferred.
  • SAFe certification is a plus.
  • Experience working in a fast-paced, matrixed, technology organization that requires being available for service-impacting issues which surface outside of normal business hours.
  • Excellent communication skills – written and verbal – and ability to modify messaging based on intended audience (e.g., technologist to PPMD).
  • Self-starter who can navigate a matrixed organization to achieve outlined objectives.
  • Effective listener who understands business objectives and can drive US/Global teams to deliver against those objectives.
  • Solid project management and team leadership skills.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,000 - $210,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.



Recruiting tips

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At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 163785


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