Client-to-Cash (CTC) Manager

Finance | Financial Planning & Analysis
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Position Summary

Client-to-Cash (CTC) Manager

Position summary

US Firm Client to Cash (CTC) team partners with the FP&A, Engagement Financial Advisors (EFA), and various Business leaders to identify and implement digital finance solutions helping the Deloitte businesses efficiently and effectively manage client engagements. CTC drives SWIFT and other finance system functionality to improve the end user experience as well as identify business process improvements to achieve world-class financial management.

Joining our team will give you in-depth experience with Finance System functionality, exposure to Deloitte’s inner workings, and enable participation in driving the future vision of the Finance organization. You will work in a highly visible environment leading the multiple system enhancements, coordinating with various Business and Finance stakeholders as well as ITS and SWIFT system teams. Being a creative and proactive critical thinker who can work at both strategic and tactical levels to deliver high-value results will be keys to success.

As a Manager, you will

  • Lead workstreams within the context of a larger effort, gathering, analyzing and prioritizing requirements, formulating and testing hypotheses, and developing actionable recommendations
  • Serve as project manager to drive system improvements and accountability with ITS and where needed, provide business case, analysis, and financial projection of cost to develop, manage approvals, direct and monitor progress to roll out
  • Provide recommendations for SWIFT system improvements and provide impact analysis of system changes on reporting and other teams that interact with the SWIFT system
  • Develop and deliver materials to clearly communicate enhancements and socialize with stakeholders day-to-day impact on processes and procedures
  • Ensure system enhancements maintain a consistent data structure across all Finance systems
  • Think creatively while also using knowledge gained through prior experience, education, and training to resolve issues and remove project barriers
  • Provide leadership, guidance and development to staff across matrixed/dotted line reporting to deliver system enhancements on schedule
  • Foster open communication with the Businesses, Finance, EFA team and key stakeholders to integrate new ideas into prioritized roadmap
  • Generate standard progress metrics for leadership that provide visibility into all initiatives successes and communicate them regularly

Qualifications

Required:

  • 7+ years of relevant experience with Finance, Engagement Management, or finance systems support at a professional services firm
  • Excellent communication skills; both oral and written – role requires the ability to communicate clearly and concisely to various levels of leadership in-person, over the phone, via zoom, via email and multiple time zones
  • Ability to deliver executive level presentations, with details, logic, and content tailored to the appropriate audience
  • Exceptional relationship management skills to establish rapport, trust and confidence with key stakeholders
  • Have a proactive work ethic (“self-starter”) that also embraces a collaborative (“team-player”) approach to project work
  • Strategic thinker with the ability to make connections across workstreams and matrixed organizations with multiple time zones
  • Detail-oriented with ability to plan, prioritize, and make decisions on multiple time-sensitive projects
  • Experience with SAP and core Microsoft Office packages is essential
  • Ability to travel as required

Preferred:

  • MBA and/or PMP Preferred
  • SWIFT, CPM, CP3 pricing, and system integration experience
  • Client Service experience and / or professional services experience
  • Bachelor’s or Master’s degree in a Business-related field

How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. Check out recruiting tips from Deloitte professionals.

Findividuals assigned and/or hired to work in Colorado or Nevada, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of Colorado and the State of Nevada and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,425 to $159,165.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.


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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 116319

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