Position Summary

 Client Delivery Consultant - Health Care Provider Analytics (Intellect Product Suite Assessments)


ConvergeHEALTH is a part of Deloitte Consulting’s Core Industry Solutions and supports data-driven transformation of healthcare by enabling healthcare and life sciences organizations to answer the “hard questions” —what works, for whom, why, in what context, and at what cost?


As a Client Delivery Consultant, you will be aligned to the Client Delivery team of ConvergeHEALTH’s Intellect product suite, a solution within the Core Industry Solutions practice. The Intellect product suite, inclusive of Revenue Intellect, Care Intellect, and CareModel Insights, is a set of subscription-based, hosted analytics solutions specifically focused on helping our health care provider clients maximize financial margin and operational performance through key focus areas such as revenue cycle optimization and clinical variation management. You will be responsible for the implementation, operationalization, and ongoing managed analytics support of subscription clients.


Work You’ll Do:

Client facilitation – lead clients through all phases of the Intellect client delivery lifecycle, from project kickoff/planning to data acquisition and validation, testing, training/rollout, and ongoing operationalization. You’ll be along for the ride as a client’s “best friend”/trusted advisor. Delivery management – planning, tracking, and reporting implementation progress using structured tools and methodologies. Trouble shooting barriers to implementation and day to day management of the Intellect product

Data validation/profiling - reviewing client data to ensure validity and completeness, and working with clients to revise as necessary; identifying, investigating, and resolving issues and irregularities in data through both implementation and testing phases of a project. Ensuring data interpretations are accurate and well communicated

Client relationship development – establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization. 

Client training – conducting on-site  Intellect™ training of client end users following application go-live, as well as subsequent version release trainings, and training of new client end users as identified on an ongoing basis

Insight development and operational guidance – using revenue cycle and general healthcare subject matter knowledge to help clients draw insights from their data and turn data into actionable change

Product development input – liaising with our product development team to communicate potential application enhancements for future releases that have been identified through conversations with both internal and external clients (i.e. voice of the customer)


The Team

The client delivery team is a tight-knit, collaborative team composed of both technical and functional (i.e. this role) colleagues working together on a daily basis to serve our clients.  As part of the team, you will be working with client stakeholders (health care provider systems) and Deloitte project teams to implement Intellect suite solutions at client organizations. You will help clients ramp up on the solution through on-site and virtual trainings, deliver managed analytics/operational insights to client organizations through ongoing (post-go-live) relationships, and promote the continued adoption of Revenue and Care Intellect. You will straddle the fence between business and technology, using analytical expertise and healthcare domain knowledge to solve real world healthcare business problems and provide operational insights to our clients


Qualifications:

A BA/BS degree from a top-tier institution in information systems/informatics, health care administration, or other relevant focus areas

3-7 years’ experience in health care management consulting, health care technology startups, or other health care provider-related fields (e.g. revenue cycle management, health care finance, clinical operations)

Experience in improving operations within a health care provider, specifically around revenue cycle management (denials management/prevention, billing/AR, patient access, vendor management, etc.) and clinical operations/efficiency 

Experience with coordinating internal and external stakeholders during the planning, management and delivery of technology projects

A strong ability to understand, profile/validate and wrangle large data sets, as well as concisely communicate and document the outcomes from these activities

Excellent problem identification, analysis and solving skills, and the ability to summarize the “so what?” within data

The ability to develop and foster strong working relationships with internal and external clients in a virtual setting

Exceptional oral and written communication skills, including Microsoft PowerPoint

Strong self and audience awareness when interacting with internal and external stakeholders

A willingness to travel up to 20%


Preferred Qualifications:

A master’s degree in business administration, healthcare administration, health informatics, information systems, or a related field

Working knowledge/familiarity and interest in SQL, business intelligence platforms (e.g. Qlik, Tableau), or other advanced analytical tools

Familiarity with healthcare data (e.g. EDI, bills, claims, claim remittances, EMR/interoperability standards – FHIR, etc.)Account management experience in a startup or subscription-based environment

Experience with presenting to clients across various levels and roles (i.e., early career level analysts through C-suite Executives)

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 14604

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