Client Account Management – Government and Public Sector – Sr. Manager

Program & Project Management | GPS CMG
Same job available in 14 locations

Alexandria, Virginia, United States

Arlington, Virginia, United States

Austin, Texas, United States

Chicago, Illinois, United States

Dallas, Texas, United States

Ft. Worth, Texas, United States

Houston, Texas, United States

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McLean, Virginia, United States

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Position Summary

Client Account Management, Senior Manager – Government and Public Sector – State of Texas 

We’re looking for an autonomous self-starter with outstanding organizational and program management skills—a strategic thinker who’s also a natural collaborator. As a Client Account Manager (CAM) in Deloitte’s Government & Public Service (GPS) practice, you’ll work with senior leaders on the State of Texas account to enable the account team to: deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. You will align with Deloitte’s businesses to execute business priorities and expand our services footprint, help develop and deliver cross-business (i.e. Green Dot) account strategies to address client issues, bring insights and leading practices to the account, and drive operational efficiencies in support of account leadership and client service Partners, Principals, Managing Directors, and professionals. You’ll share what other account teams are doing and help to innovate new approaches. You will be the important link between the larger firm and the account team.

How You’ll Operate

You will support the account’s Chief Operating Officer, flexing the role you play as you deliver against account priorities, serving as a:

  • Catalyst to spur the realization of the account’s vision and goals, accelerating growth objectives;
  • Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client service delivery;
  • Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and an
  • Operator to effectively and efficiently manage across the account operating model to optimize performance and client service results.

Work You’ll Do

Responsibilities will be based on the priorities of the account. You will create, advise, and lead initiatives and programs that meet account objectives related to CAM Focus Areas, i.e., Account Strategy, Client Development Strategy, Leadership Development, People Development, Quality & Risk, and Financial Metrics:

  • Client: support account leaders to develop and execute the client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership for account leaders to build relationships, support pursuits and industry events 
  • Strategic: manage account strategy and operating model operationalize the account strategy and operating model; lead annual account planning processes
  • Leadership: plan and execute account leadership meetings and retreats, support leadership development 
  • People: support account talent strategy and culture-building initiatives, foster an inclusive and positive team culture; manage team communications and events, manage account onboarding and offboarding and account team collaboration tools
  • Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, support procurement relationships and contract management activities
  • Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs work closely with the core account leadership team, including the Lead Client Service Partner (LCSP), the Lead Business Partners (LBPs), the Client Relationship Executive (CRE), and other leaders aligned to account platforms/divisions. The LCSP is the Deloitte Partner, Principal, or Managing Director responsible for the overall relationship with a client and how the firm engages, partners with, and supports them. Lead Business Partners are Deloitte Partner, Principals, or Managing Directors from the business (i.e., Consulting, Advisory, Audit, Tax) who are responsible for aligning and leading the contributions of their business. The Client Relationship Executive (CRE) is the account’s relationship-based sales professional, focused on driving account growth and sustainability. CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.


  • Minimum 10 years’ of relevant work experience
  • Bachelor’s degree
  • Demonstrated account management or consulting experience
  • Strong organizational skills
  • Strong project management skills
  • Ability to adapt to a changing environment
  • Ability to take initiative in ambiguous situations
  • Ability to navigate in a fast-paced environment with shifting priorities and meet quick-turn deadlines
  • Exceptional interpersonal and communication skills; able to tailor written and verbal communications to specific audiences
  • Proficient in Microsoft Office suite – strong PowerPoint and Excel skills critical
  • Excellent analytical and problem-solving skills
  • Experience mentoring/counseling others
  • Ability to travel up to 25% to Deloitte Austin, TX office
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


  • Experience working in a professional services firm
  • Experience working in the public sector and/or with public sector clients

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 141961


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