Chief of Staff Manager - National_Office

Program & Project Management | National Consulting
Same job available in 32 locations

Atlanta, Georgia, United States

Austin, Texas, United States

Boston, Massachusetts, United States

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Position Summary

Deloitte Consulting

US Delivery Center Consulting Center (Office) Chief of Staff - Manager



What you’ll do


The US Delivery Center (USDC) Chief of Staff (COS) is a critical member of the Leadership team across FSS (Advisory, Audit, Consulting and Tax), with significant responsibilities for developing and driving the strategy and plan for growth of our practices aligned to the assigned location. The COS advises and supports multiple stakeholder groups in direct coordination with the Office Managing Director (OMD) and supports the OMD in efforts to effectively manage and communicate internally and externally to the USDC. The COS will facilitate collaboration across the key stakeholder groups, including but not limited to:

  • USDC Audit, Advisory, Consulting and Tax leadership
  • Firm and local One Team leadership
  • Firm Real Estate and Construction teams
  • Firm and local ITS teams
  • National Workplace Experience and Security leadership
  • National Consulting Offering Portfolio/Offering leaders and associated COS teams (Commercial and GPS)
  • National Learning and Development leadership
  • National and local Talent teams



Key responsibilities may include:


Facility Management

  • Lead initiatives related to business continuity and disaster recovery in coordination with national Security and Risk leadership
  • Liaison/point of contact across Real Estate, Construction and Design for new ground up facility construction and expansion or renovation of current space
  • Liaise with OMD and One Team to efficiently leverage existing space and build business case for additional space (as required)



  • In conjunction with the OMD and appropriate stakeholders, develop and execute strategies to promote culture and community within USDC
  • Oversee local office Social Impact council and initiatives (community liaison, committee leader) for Impact Day and Impact Every Day initiatives
  • Oversee DE&I initiatives across the OP’s and offerings within the office in coordination with national leadership and initiatives
  • Conduct assessments of practitioner engagement and sentiment regarding initiatives, events, etc.
  • Establish and form teams to spearhead culture initiatives



  • Support recruiting initiatives for the office across the Operating Portfolios/offerings
  • Work with leadership and learning and development to determine key training and development needs of the center to support leadership vision
  • Liaise with Talent on key initiatives to support the wellbeing of practitioners
  • Support the performance management process



  • Forecast growth and seating requirements for the office
  • Manage annual office culture and DE&I budgets (budget, allocations, spending) in coordination with the USDC FSS leaders
  • Act as voice of the business in day-to-day operations of the facility in conjunction with One Team, ITS, workplace services, etc.
  • Manage future hybrid/co-location/Moments that Matter initiatives and activities as directed by national and USDC leadership



  • In conjunction with the USDC leadership team, develop and execute a communications strategy to promote transparency and belonging to the practitioners of the offices
  • Lead the preparation of meeting agendas and materials for various leadership and practice meetings
  • POC for all critical office communications related to safety and security, office closures, etc.


Point of Contact


  • Serve as an ambassador of the USDC model in interactions with clients (internal and external)
  • Act as a proxy/representative for leadership in relevant meetings
  • Act as a point of contact for the OMD in responding to requests and navigating practitioners to the appropriate point of contact or resources
  • POC on the business side for the Workplaces services team managing the physical office and admin/One Team support.


US Delivery Center Team

The USDC, a key Strategic Enabler in the Consulting practice, and is comprised of professionals with various areas of focus that collectively provide mission critical services to support Consulting’s overall success. The USDC crosses functions across OP/offering, practices representing clients in every industry and sector.



  • 4-7 years of client service experience preferred
  • Track record of success in delivering large, complex initiatives
  • Experience working with the ARDC, USI and other Global Delivery Network locations
  • Knowledge of Facilities Management and Construction
  • Ability to lead through influence and work successfully with a wide variety of personalities
  • Understanding of the principles to establish and maintain a healthy work environment and culture
  • Strong analytical capabilities
  • Sound decision making in complex situations
  • Strong oral and written communication skills
  • Team players with a “customer focused” mentality
  • Willingness to dive into detail when needed
  • Location: US 


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.


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Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

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From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 114217


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