Chief Customer Data Architect - Experience Management

Advertising, Marketing & Commerce | Customer & Marketing
Same job available in 8 locations

Position Summary

Preferred Locations: Greensboro, NC | New York, NY | Chicago, IL | Seattle, WA | Raleigh, Durham, Chapel-Hill, Charlotte, NC
 
Overview
In today’s world, customers expect companies to know who they are and what they want.  Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires.  The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.  

 
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty.  Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers. 
 
Hux by Deloitte Digital gives companies the ability to build and leverage the connections – between people, systems, data and technologies – so they can deliver personalized, contextual experiences to customers at scale.

We are seeking to transform the way brands interact with their customers and elevate the human experience.

 

Work you’ll do
As  Chief Customer Data Architect, you’ll provide architectural leadership and vision of our Customer Data Management technical solutions including data ingestion, quality, ID resolution, redaction/suppression, storing, deleting, and integration out.

Your responsibilities include:

  • Serve as a key team member on Hux technology pursuits
  • Accountable for technical solution development and delivery of our technology solutions to clients
  • Bring deep CDP, data management, system integration domain expertise on state of the industry, client problems and priorities.
  • Work fractionally across multiple accounts to guide solutioning and quality
  • Contribute to product roadmap and priorities as we build capabilities around advanced analytics, artificial intelligence and machine learning
  • Provide leadership on Build implementation playbooks by formulating best practices, governance, and evolution
  • Define and oversee the adherence to enterprise architecture principles across custom data management solutions
  • Manage, coach, and monitor client service teams on multiple engagements in a wide variety of industries and actively participating in initiatives aimed at bringing out the best in our people.
  • Contribute with innovative ideas in service of our clients, helping to execute our growth strategy and build long-term relationships with key clients
     
The team
Advertising, Marketing & Commerce
 
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients’ brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act.  We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients’ marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
 
We serve our clients through the following types of work:
  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Advertising campaign ideation, development and execution 
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results
 
Qualifications
Required:
  • Must have deep CDP experience with full lifecycle (ingest, quality, IDR, Redaction / Deletion, Integration with Martech)
  • 10+ years of experience integrating and feeding martech systems and processes
  • Knowledge and experience with Identity Resolution and ability to speak to options, challenges and approaches 
  • Must have cloud architecture experience (AWS, Azure, GCP) 
  • Experience with high volume data 
  • Experience with assets, tools, CDP vendors
  • Continual learning mindset with understanding of advanced/new technology in related areas in the industry that can be leveraged to enhance current architectures and build durable new ones
  • Strong presentation skills, ability to communicate complex technical topics to business and marketing buyers 
  • Ability to influence clients, teams, and individuals positively, by leading by example and establishing confident relationships with senior stakeholders
  • Experience in steering and coaching a delivery team to ensure the success of the project while minimizing project risks
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Bachelor's degree

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 13972

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