Change Management Specialist

Software Engineering | Core Business Operations
Same job available in 3 locations

Position Summary

Are you an experienced, passionate pioneer in technology? A system’s professional who wants to work in a collaborative environment. As an experienced Change Management Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center – we are breaking the mold of a typical Delivery Center.

 

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon.  Interested? Read more about our opportunity below …


Work you’ll do/Responsibilities 


Assist with Enterprise level ticket systems and scheduling across a collection of technical teams who is detail oriented and has the capacity to be flexible and willingness to learn different tasks.

Review change tickets for completeness and conflict with other work

Responsible for updating schedules across multiple teams, estimation of work, data integrity (including KPI displays and calendar updates), and consolidating data into usable reports

Create future ServiceNow and Change improvement plans, including updates to CMBD integration, de-confliction of work, and possible future automation plans


The Team

Deloitte’s Government & Public Services practice—our people, ideas, technology and outcomes—is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise. 

The US Systems Engineering Offering delivers large scale software applications and integrated systems and assists its clients with architecture design, assessment and optimization, and definition. The practice aims at developing service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems. It would focus on key client issues that impact the core business by delivering operational value, driving down the cost of quality, and enhancing technology innovation.


Qualifications Required

Bachelor’s in Science or equivalent work experience 

3 + years of ServiceNow experience with the environment, specifically within the Change, Incident, Service Requests, and Project modules.

Demonstrate strong capability to integrate data from multiple sources into a single source for cleaning, along with showing KPIs and other important metrics for a Change process

Be able to schedule work based on priorities, teams, and technical needs across multiple areas within an Enterprise environment 

Demonstrate ability to quickly and effectively handle issues raised by teams and customers within an enterprise environment

Demonstrate ability to take initiative on finding errors within a Change management process and offering steps for constant improvement

Understand ability to work within an Agile environment, such as creating user stories and updating story boards

demonstrated interpersonal and teamwork skills as well as the ability to analyze and solve complex problems. This should include experience in designing, documenting and writing deliverable plans for enterprise implementations using Microsoft Office products such as MS Project and MS Visio.

Must have Interim or Active Top-Secret Clearance

Must live in or able to relocate to Gilbert, AZ, Mechanicsburg, PA, or Lake Mary, FL area.

Travel up to 20% annually (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


Preferred Qualifications:

Active Top-Secret Clearance 

Active CompTIA Security +


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 32140

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