Change Management Digital Asset Client Excellence Leader (Multiple Locations)

Human Capital Consulting | DC Human Capital
Same job available in 15 locations

Position Summary

Change Management Digital Asset Client Excellence Leader

Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of globalization and digitalization by using digital technologies to capitalize on value-creating opportunities? Are you enthusiastic about helping clients develop their workforce and culture into an agile, data-driven, market-sensing organization that successfully integrates digital technologies into the everyday life of their clients? 


Dallas, Houston, Austin, Phoenix, Los Angeles, Seattle, Minneapolis, Chicago, Boston, New York, Parsippany, McLean, Charlotte, Atlanta, Nashville, Tampa, Miami, Detroit, Cincinnati, Cleveland, Costa Mesa

Work you’ll do

The Change Management Digital Asset Client Excellence Leader manages all client-facing digital asset resources, including implementation managers and asset Center of Excellence. This individual is responsible for overseeing the end-to-end client experience, responsible for quality service delivery and customer satisfaction. In addition to ongoing team and talent management, the Client Excellence Leader sets client-facing strategy, identifies enhancement opportunities, coordinates integration with other workstreams, drives specific asset initiatives, and establishes and tracks against quarterly goals and performance indicators. They may also engage directly with clients for escalations, leadership alignment, and new / complicated program structures.

Responsibilities include:

  1. Operations and Talent Management: ongoing team and operational activities, including work allocation, project planning, scoping, team management, ongoing team learning, milestone and business planning, reporting and metrics
  2. Issue Resolution: serve as escalation point for all client issues; provide direction for unorthodox client situations; set tone and plan for challenging client programs; provide direct engagement for teams with adoption and usage difficulties
  3. Strategic Initiatives: establish, organize, and lead initiatives in alignment with overarching business strategy and roadmap
  4. License Management: provide oversight to ensure license management is performed accurately
  5. Sales Support: support sales team by providing ad hoc demos and advising on ChangeScout positioning for pursuits
  6. Reporting: manage success metrics across client excellence to identify improvement areas and measure success

Required Skills:

  • change management client service role, preferably with a technology component
  • Minimum two (2) years of experience leading a large team
  • Bachelor’s degree or higher
  • Must be able to travel up to 10%
  • · Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Skills

  • Experience using or implementing Salesforce products
  • Experiencing using a relational database
  • Experience creating and improving client delivery processes


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 39849


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