Change Management Data Analyst

Human Capital Consulting | DC Human Capital
Same job available in 3 locations

Position Summary

Are you an experienced, passionate pioneer in training, transformation and technology?  A solutions builder who wants to work in a collaborative environment with a strong company culture, without the extensive demands of travel?  If so, consider an opportunity with our innovative and forward-thinking US Delivery Center (USDC). 

At Deloitte's US Delivery Center (USDC) we help clients achieve a higher level of service in operational efficiency and business value. The USDC leverages scale, talent, and a center delivery model to provide high quality, cost-effective service with standardized processes and procedures.  Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon.  Our delivery centers are based in Mechanicsburg, PA, Lake Mary, FL and Gilbert, AZ.

Work you’ll do/Responsibilities

As a Tier 1 member of the ChangeScout CoE, you will play a critical role in helping clients derive the most value from using ChangeScout for their OCM efforts. In this role you will drive core, mission-critical client work while continuously increasing your knowledge of ChangeScout and Deloitte’s change method through exposure to dozens of projects across multiple industries. 

Responsibilities include, but are not limited to:

  • Client Delivery: Provide ongoing, on-demand support for clients using ChangeScout, including:

o User management

o Data setup and configuration

o Reporting and dashboard generation

o Data advisory and training

o Use case alignment

  • Application Upgrades: Facilitate regular upgrades of ChangeScout / Salesforce through the following activities:

o Upskill on new features and functionalities in beta

o Perform end-to-end system integration testing

o Build, in collaboration with an implementation manager, the training approach and content for new features

o Deploy upgrades to all client production orgs (including pre- and post-installation readiness activities)

o Perform ongoing change management for clients to inform them of potential impacts to their current use of the tool; conduct training on new functionality; and identify new use case opportunities (aligned to new features) to drive greater client value

  • CoE Continuous Improvement: Identify, plan, and execute ongoing continuous improvement activities to improve the client experience and drive higher value with lower cost/effort. Examples include:

o Release documentation

o Knowledge management strategy

o myTrailhead (ChangeScout Learning Platform) design and administration

o ChangeScout Service Cloud design and administration

Solution Specialist must have the following:

Strong oral and written communication skills

Proficiency in Excel and PowerPoint

Ability to work independently and manage multiple assignments

Demonstrated ability to manage ambiguity and apply problem-solving skills

Demonstrated ability to employ research and analytical thinking

The Team 

From our centers, we work with Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries.  Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts, to Cyber Risk and Human Capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management.  We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on quality. The US Delivery Center supports a collaborative team culture where we work and live close to home with limited travel.

Qualifications

Required:

Bachelor’s degree; or equivalent work experience

Minimum two (2) years of experience in a client delivery or customer success role

Minimum one (1) year of experience working with data analytics

•      Travel up to 20% annually (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

•      Limited immigration sponsorship may be available.

Must be willing to live in or within a commutable distance to the Gilbert, AZ, Mechanicsburg, PA, or Lake Mary, FL delivery center(s)

Preferred:

Salesforce Administrator Certification or equivalent Salesforce experience


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 37662

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