Certified to Use Manager

Program & Project Management | DC Platforms
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Position Summary

Job Description:

All third-party tools, operational enablers, and technologies used as accelerators on tech enabled services projects must be reviewed to validate firm standards are applied and risks are understood and vetted. The firm Technology Operating Model (TOM) framework and process facilitates those reviews and provides a mechanism for guidance. The Consulting version of this process is known as Certified to Use (CtU). CtU is required for technologies that host client data, connect to Deloitte systems, and/or use 3rd party software. I&P is partnering with ITS to optimize, enable, and scale the CtU program. The position is new, and the CtU Manager will own execution of the end-to-end process as well program enhancements to drive efficiencies, scale, and transparency.

Position Overview:
The CtU program guides practitioners and teams through technology risk reviews and advisory processes necessary for third-party or custom-developed non-monetized technologies that contain and/or process Deloitte or client data. The CtU Manager collaborates with leaders from Innovation and Platforms, Risk, Infrastructure, Architecture, Security, Offering Portfolios, and others to manage and facilitate the full program. The CtU Manger is responsible for driving their assigned technologies through the program as well as proactively and collaboratively improving the program by identifying and implementing changes to drive efficiencies.

The ideal candidate is a Manager with experience in CtS (Productization) and/or product management, strong project management and communication skills, excellent facilitation/presentation skills, attention to detail, process improvement, and a passion for building strong relationships. Strengths in managing competing priorities, intuitively knowing the appropriate level of detail for the audience, proactiveness, and an optimistic approach will help the person excel in this role.

This role will give the candidate a unique opportunity to work with a wide array of Deloitte leadership to solve exciting business challenges.

Primary Responsibilities

Collaborate with the practice to prioritize and intake technologies

  • Interface with the OP asset leader teams and the practice to align on technology usage, monetization path (if relevant), and confirm priority and readiness
  • Collaborate with technology teams to ensure they understand inputs, activities, outputs, and roles and responsibilities of the program and that they prepared to successfully enter and go through the CtU program
  • Review and drive evaluation of required program inputs for quality and completeness in order to confirm readiness and next steps

Guide technology teams through program

  • Drive and facilitate technology teams through to completion of the CtU program by liaising between cyber, infrastructure, architecture, and (as needed) other specialized areas of expertise across the firm
  • Provide CtU guidance, connect dots, and anticipate and lead the resolution of roadblocks/issues
  • Execute project management activities including identifying, solving, and escalating issues as well as status reporting
  • Ensure a consistent, predicable, and transparent experience for practitioners and technology teams
  • Become go-to CtU SME that supports education of the program
  • Demonstrate ownership and accountability of assets throughout the end to end CtU process, understand the process, understand asset specific details, and proactively think ahead to anticipate and resolve issues

Enable program improvements and transparency

  • Evaluate and provide feedback on the existing CtU process and workflows
  • Identify and recommend program enhancement opportunities to drive efficiencies, scalability, and transparency
  • Build consensus among cross-functional teams and collaborate with stakeholders to implement program improvement initiatives
  • Support development of improved program materials
  • Support a culture of asking questions, respect, seeking ways to improve the program, positive energy, prioritization, and collaboration

Ideal candidate experience & skill set



  • 5-7 years of project management, product management, or equivalent experience
  • Excellent executive presence, meeting facilitation, problem-solving, and business judgment skills
  • Ability to drive tactical discussion and clear action-oriented outcomes across diverse technical and business groups quickly and with accuracy
  • History of project management experience across multiple dispersed groups including communicating status, documenting findings and next steps, and driving action items to completion
  • Ability to absorb and recollect a large amount of detail and provide audience-specific context to drive efficient outcome focused meetings
  • Experience working on remote teams to achieve defined goals, including the ability to manage competing priorities across a matrixed group of stakeholders
  • 2-3 years process improvement and change management experience
  • Excellent core Microsoft Office tools (i.e. PPT, EXL, Word)


  • Experience in Certified to Sell/Productization or product/asset management
  • Knowledge of multiple functional areas such as project management, product management, software development, and customer support
  • Demonstrates knowledge in technology-enabled business models/ constructs, and both the management consulting and technology industries
  • User experience with technology tools that enable automation, process ticketing, workflow management, and reporting (e.g. ServiceNow)
  • Current Deloitte professional, familiar with the firm’s general structure and policies; able to navigate the firm and access resources to resolve issues
  • PMP certification in good standing

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $114,000-$209,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

#NBI22 #Product22 #LI-SB16


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 119706


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