CS&AD Specialist Master

Management Consulting | Customer & Marketing
Same job available in 4 locations

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 

As a Design Strategist in our practice you will:
  • Create design-led approaches to complex problems involving people, processes and systems
  • Oversee the coordination of a multi-disciplinary team of researchers, designers, technologists and business experts in a way that leads to bold ideas and mission effectiveness as well as operational efficiency

  • Design, plan and execute user research

  • Collaborate with designers, strategists and technologists to turn insights from research into solutions to business and social challenges

  • Synthesize and communicate research insights and findings in compelling and immersive ways, using a variety of mediums

  • Craft compelling stories and visual models to communicate discoveries

  • Support and lead client-facing conversations that may challenge established perspectives on processes, systems and customers 

  • Interpret client input and adjusting communication and narrative accordingly

  • Lead the synthesis of multiple work streams into a coherent and powerful narrative about the future, often within a digital context

  • Direct and produce tangible outputs at different stages of the design process, including personas, journey maps and service blueprints

  • Work side-by-side with account leaders to set project direction and to identify new business opportunities direction and to identify new business opportunities  

 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations. 

 

Qualifications 

Required: Required:

  • Bachelors or Master's degree in a relevant field (business, design, consulting, strategy) with a minimum of 5 years work experience
  • 4 or more years of experience in human centered design, service design, design research, business design, or customer experience projects
  • 2+ years of Management Experience
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. 
  • Ability to obtain and maintain a security clearance as needed
  • Travel up to 50% 
 
Preferred:
  • Previous Government Public Sector experience
  • Experience in a traditional design discipline (Architecture, Industrial Design, Graphic Design, Interaction Design) 

 

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 35121

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