C&M - Healthcare - Customer Strategy & Applied Design Sr. Manager

Management Consulting | Customer & Marketing
Same job available in 10 locations

Position Summary

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.

 

Work you’ll do 

Deloitte is seeking Senior Managers who are professionals with deep industry experience and strong records of academic and professional achievement who have the capacity and desire for continuous development and growth.  Deloitte professionals must also be capable of working and communicating with people at all levels of an organization.

 

Our Consultants provide HP industry knowledge to teams, lead multiple project work-streams, small engagement teams or components of large, complex engagements. 

 

Typical project responsibilities include:

·       Develop the detailed, quantitative analysis work associated with developing meaningful insights to address Life Sciences clients’ biggest challenges

·       Participate in setting engagement objectives and scope

·       Develop work plans for components of engagements, coordinate activities between work streams and identify changes in scope

·       Design deliverable content to precisely reflect the engagement contract and client needs

·       Strive to improve deliverable quality through verification and validation of results

·       Participate in the development and presentation of proposals for business development activities

 

 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations. 

 

Qualifications 

Required: 

Bachelor’s degree from accredited university with strong undergraduate academic record.  MBA and/or Advanced degree in clinical sciences preferred (RN, MSN, MD)

Minimum of 10 years of professional experience in Health Plans industry, or a mix of a few years’ industry experience and functioning as a Senior Manager or higher in a Consulting environment.

Require business and clinical operations experience and subject matter expertise on Value Based Care, Population Health Management, Care Management, and Analytics; Clinical and HP Operations and Pharmacy/PBM.

       Knowledge of Healthcare Marketing, Digital Marketing/Agency, Digital Consumerism, Marketing Strategy & Operations, Customer-centered innovation, Contact Center

Ability to work independently; lead teams focused on specific work streams of large projects.

Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency

Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

 

Preferred Skills:

Advanced degree in clinical sciences or MBA from a top tier program

Superior critical thinking, analytical and problem-solving skills

Exceptional interpersonal, team-building and communication skills

Outstanding integrity, initiative, creativity, and passion

Ability to work in an ambiguous environment

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.  Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles

Live within commuting distance to one of Deloitte’s consulting offices

 

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.  From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available.

Requisition code: 27061

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