Business Solution Advisor

Program & Project Management | Cyber & Strategic Risk
Same job available in 9 locations

Albany, New York, United States

Boston, Massachusetts, United States

Chicago, Illinois, United States

Cleveland, Ohio, United States

Houston, Texas, United States

Nashville, Tennessee, United States

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Position Summary

Customer Experience Field Examiner - Business Solution Advisor

Deloitte’s Brand Operations Services is looking for experienced professionals with excellent communication skills, judgment, critical thinking and analytical abilities to execute Field Force Compliance Monitoring visits for our Pharmaceutical client(s).

In this role, the Business Solution Advisor will conduct compliance evaluations for promotional speaker programs and sales field activities (ride alongs) as assigned for multiple clients, generate client-facing reports in accordance with the client program. The Business Solution Advisor will accomplish this by capturing observed during the speaker programs or ride alongs to generate client report. Following the inspection, the Business Solution Advisor will also be available for, and necessary follow-up clarification, expansion or additional discussion as deemed necessary by account leadership or the client themselves.

The Business Solution Advisor may also be asked to participate in trainings sessions for new hires and periodically for internal alignment throughout the duration of the program(s).

Our business goal is to provide the client with critical information and feedback regarding their sales representatives’ adherence to and compliance with corporate guidelines and industry standards. The Business Solution Advisor is responsible for delivering accurate, objective assessments of each assigned event to client leadership, maintaining professionalism and unobtrusiveness during the monitoring process, and working with account leadership to ensure the highest levels of client satisfaction.

Project Details & Requirements:

Client Execution:

  • Conduct Field Force Monitoring (FFM) evaluations to meet the unique expectations and program requirements of the clients. 
    • Business Solution Advisor will be well versed on multiple client’s specific monitoring requirements, protocols, and details to execute the FFM process, client resources and the methods and procedures designed by the Deloitte business.
    • Exercise high level of detail and judgment in evaluating the clients’ delivery of their promotional event, identifying areas of non-compliance, and communicating those findings to team leadership and if needed, to the client.
    • Develop and produce accurate and consistent FFM evaluations through written reports in English.
    • Communicate through verbal follow-up as necessary with team leadership.
  • Display high level of professionalism when interacting each client’s promotional staff throughout the event to establish a level trust and allow the event to occur as intended.
  • Attend and participate in team meetings and conference calls as required to meet multiple client project requirements.
  • Must be able to travel to host venue or region in case of a field-ride (both driving and air travel) as required by the client. Overnight stays will be required.

The successful Business Solution Advisor will possess:

  • Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.
  • Skillful and fluid communication skills possessing the flexibility to communicate effectively with each client representative in the style and manner that they prefer.
  • Ability to work independently and without direct supervision, while adhering to strict deadlines.
  • Ability to analyze and synthesize data.
  • Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients’ business models and needs. 

Basic Qualifications:

  • 2+ year experience in life-science/health care, customer service/operations, or related field
  • Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
    • iPad / tablet / notebook / smartphone functionality
      • Comfortable with both Android and Apple systems
      • Ability to download and interact with mobile applications
    • Laptop functionality
      • Video conferencing software (ex: Zoom)
      • Ability to utilize multiple web applications (at least 3) at one time
    • Microsoft Teams
  • Ability to travel 100%, on average, based on the work you do and the clients and industries/sectors you serve (both driving and air travel) as required by the client. Overnight stays will be required

  • Ability to obtain valid US driver's license with no restrictions.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred Qualifications:

  • Bachelor’s Degree strongly preferred
  • Customer Service or sales experience

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte Advisory" means Deloitte & Touche LLP, which provides audit and enterprise risk services; Deloitte Financial Advisory Services LLP, which provides forensic, dispute, and other consulting services; and its affiliate, Deloitte Transactions and Business Analytics LLP, which provides a wide range of advisory and analytics services. Deloitte Transactions and Business Analytics LLP is not a certified public accounting firm. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. These entities are separate subsidiaries of Deloitte LLP.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 93421


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