Business Program Specialist

Administrative & Support Services | Business Services
Same job available in 63 locations

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Position Summary

Business Program Specialist

The Team

Our team, in partnership with our Business Services stakeholders, IT partners, and technology vendors, supports the design, configuration, and implementation of technology solutions to enhance the office and workplace experience, optimize productivity and create value for the Firm. We are seeking a highly motivated and seasoned office and workplace technology professional to help design, implement, and monitor these solutions as part of our multi-year transformation roadmap to support office and workplace operations, administrative services, meetings, events services, and facilities management needs.

As a team we:

  • Formulate and execute Deloitte's Workplace Experience digital strategies for 100,000+ practitioners.
  • Set and execute the vision for a modern digital enterprise
  • Ensure business leaders' goals and objectives are met in decisions that go into a technology project
  • Spearhead the technology enablement of GreenDot strategies

Work you'll do

As the Digital Enablement Specialist, you will:

  • Help groom, maintain, and deliver the digital product roadmap and backlog activities
  • Engage with business stakeholders regularly to understand/ gather prioritized requirements, convert them into business requirements and work in a continuous refinement process through feedback from all stakeholders.
  • Develop test scripts and create use-case scenarios for product upgrades
  • Perform business validation and regression testing during Sprints
  • Assist product owners in managing User Acceptance Testing
  • Assist in creating supporting documentation and administrative reports (e.g., Test Execution Reports, Status Reports, Dashboards, Metrics, etc.)
  • Support in deployment activities such as training, development of user guides and manuals, pilot support
  • Perform application management activities (Admin Activities & Data Validation)
  • Work with the communications team to craft critical program governance communications
  • Work closely with the leadership team to develop content, organize the agenda/teams and logistics for key meetings
  • Monitor key milestones, budgets, and activities for executive-level reporting
  • Apply change, risk, and resource management
  • Assess program performance and aim to maximize ROI
  • Resolve projects' higher scope issues
  • Perform other role-related duties as needed.

More specific

Digital Enablement Specialists perform various specialized administrative and professional work supporting and operationalizing various aspects of business-related programs. They support the implementation of the various strategic priorities related to Digital Solutions and Business Services initiatives within supporting technologies. Additionally, they participate in various special projects, studies, and related activities regarding business operations, technology, and general program management duties.

What You'll Need

  • Minimum 8+ years of experience
  • Savvy about the professional services industry and technology, and effectively interacts with/influences business leaders
  • Experience with Product Support and Testing methodologies.
  • Proven track record in supporting technology-driven programs, delivering on commitments, and achieving operational excellence
  • Awareness of current technology capabilities, trends, and innovation opportunities
  • Strong personal leadership and communication abilities – while empowering others to grow and deliver results
  • Ability to communicate a clear vision and priorities
  • Understanding how people, processes, and technology drive opportunities while managing costs to ensure consistent performance with a focus on continuous improvement
  • Problem solving skills and consultative approach with an ability to collaborate with team members on best practices
  • Proven stakeholder management and relationship-building skills
  • Strong communication skills, both verbal and written
  • The ability to work independently or within small teams focused on specific work streams of larger projects
  • Working with requirements and translating them into actionable deliverables
  • Proficient with Microsoft Office technology (e.g., PowerPoint, Excel, OneNote, Word, Teams)
  • Knowledge of the professional services industry is preferred

Nice to Have

  • Deep expertise in at least one PM area: schedule, risk, performance reporting, requirements development, or portfolio management
  • Program and project management experience with internal clients
  • Experience assisting clients deliver key programs
  • Experience with SharePoint or ServiceNow and digital reporting technologies
  • PMP or similar certification
  • Experience with digital strategy/technology
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 110766

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