Billing Senior Consultant

Management Consulting | Customer & Marketing

New York, New York, United States

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Position Summary

Flexible Consumption Subscription Billing Implementation Senior Consultant

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world’s top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience.  Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies – for search, social, marketing, analytics, etc.

 

Flexible consumption models—long employed by Utility and Telecom companies—is now expanding to businesses in other industries (including Technology, Media, Automotive, and Industrial Products), creating value for both customers and the companies that adopt them. These models are profoundly different from traditional business models and will require a very different set of business capabilities so that customers are able to access, consume, and pay for services based on need and usage—from media content to technology infrastructure and enterprise software solutions—in a flexible, scalable, and secure manner.

 

Work You’ll Do

Our practitioners work in integrated project teams on a range of projects covering the entire lifecycle from planning through to design, development and the deployment of solutions. These project teams will often include leaders and specialists from other business and technical disciplines from within the consulting practice and from our clients. A focus on team work is therefore critical. As a subscription billing solution implementation expert, you will bring considerable billing, invoicing and revenue management expertise to help design, develop and implement subscription billing solutions to transform client’s new business models. You will interact daily with key business and IT executives and lead multiple teams in various strategy and implementation activities.

 

Responsibilities will include:

 

·       Client Management: Manage day to day interactions with executive clients and sponsors

·       Delivery: Manage and deliver components of client engagements that identify, design, and implement creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, product simplification and alignment, capability design and planning, technology/vendor selection and planning and business launch readiness

·       Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

·       People Development:  Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

 

The Team

With a full range of capabilities, we work with clients through the entire transformation, from inception and design through execution and operation. We have professionals who are knowledgeable about all industry dynamics, core functional areas, strategic capabilities, and enablement technologies. We have a tested and proven framework and transformation methodology to guide our clients with confidence from business strategy through technical enablement:

 

 

·       Business strategy: Overall business strategy to drive flexible consumption-based business models for the organization

·       Business model: Clear definition and alignment on “what” is sold, “to whom,” and “how”

·       Business capabilities: Enabling processes and policies to support the target business model

·       Operating model: Based on new set of business capabilities defining the right structure for organizing them to optimally deliver a company’s offerings to the marketplace

·       Technology platform: Strategic automation of processes for efficiency via a technology platform—applications, infrastructure, data, integration, and security

 

Qualifications


Required:

·       2+ years of experience at Big 4 firm within subscription billing vendor professional services or industry focused on delivering cloud-based subscription billing solutions (Hi-Tech, Automotive, Med-tech, Telecom)

  • Strong understanding of lead-to-cash and record-to-report processes and end-to-end architectures
  • Subscription billing expertise, including understanding of the leading practices and ability to facilitate clients’ most complex requirements

·       Experience with end-to-end implementations of subscription billing solutions (e.g. Aria Systems, Zuora, Oracle BRM, SAP Hybris, Avangate, GoTransverse)

  • Understanding of integration principles and methodologies for real-time web-based protocols (REST, SOAP) and batch integration frameworks (SFTP)
  • Ability to communicate complex system concepts to a business audience in a clear and concise manner
  • Experience and in-depth understanding of all aspects of the SDLC including Design, Build, QA, UAT and Support
  • Strong understanding of Agile and Scrum methodologies
  • A willingness to travel 80 - 100% of the time (Monday – Thursday/Friday)

Preferred:

  • Experience with architecture assessments and developing roadmaps to implement subscription billing solutions

·       Experience with designing and configuring cloud/SaaS billing solutions in complex environments

·       Experience designing integrations with upstream (commerce, CPQ) and downstream (revenue, GL, EDW) applications

·       Experience identifying workarounds and creative solutions within configurable cloud billing systems or within boundary applications where customization is required

·       Experience of managing teams with sizes ranging 5-10 resources

  • Experience with successfully leading complex engagements, both business and technical, including multiple dependencies and integration points

·       Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint).

·       Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

·       Eagerness to mentor junior staff

·       An advanced degree in the area of specialization

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 29697

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