Application Support Senior Analyst

Management Consulting | Core Business Operations
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Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Application Support Senior Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.  PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

 

Work you’ll do/Responsibilities:

 

You will be responsible for providing L2 & L3 support for a global Defense and Space Manufacturing company.

 

L2

  • Resolve technical issues related to applications, systems, and software.
  • Provide support to end-users and clients in a timely and professional manner.
  • Understand and adhere to established SLA’s while providing support.
  • Document ticket resolution steps and inputting artifacts into systems of record.
  • Troubleshoot and debug application issues and errors.
  • Analyze and interpret logs and reports to identify root causes of issues.
  • Collaborate with Level 3 team and development teams to resolve complex issues.
  • Create and maintain technical documentation including knowledge sharing / FAQs

 

L3:  

  • Investigate and analyze escalated (advanced) issues.
  • Develop and implement advanced troubleshooting and resolution techniques
  • Providing guidance and mentorship to L1, L2 support teams
  • Collaborating with dev teams to identify and resolve defects
  • Participate in code reviews and testing activities (as needed)
  • Develop and maintain technical documentation (runbooks, system diagrams)
  • Conduct formal trainings (as needed)
  • Monitor application performance and identify opportunities for automation / optimization
  • Fix software errors, adapt to new hardware, improve performance, or upgrade interfaces.
  • Implement complex system upgrade and testing

 

The Team 

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

 

Qualifications

 Required

  • 4+ years of experience as an Application Support Analyst
  • Experience mentoring L1, L2 support
  • Experience with providing support to end-users and clients
  • Experience with maintaining technical documentation
  • Experience with PeopleSoft HCM, Oracle EBS, Hyperion Planning
  • Experience with programming languages: Java, SQL
  • Experience with Cognos reporting tool (integrates with Deltek Cobra - PMX Application)
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
  • Limited immigration sponsorship may be available
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

  • Experience with AMS delivery services
  • Familiarity with defense industry
  • Consulting experience

 

 

 

 

 

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 140351

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