Application Support Analyst

Management Consulting | Core Business Operations

Orlando, Florida, United States

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Position Summary

Are you an experienced, passionate pioneer in technology? An industry solutions professional who wants to work in a collaborative environment. As an experienced Application Support Analyst, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.  PDM practitioners are local to project locations, minimizing extensive travel, and provides you with a full career path within the firm.

 

Work you’ll do/Responsibilities:

  • Resolve technical issues related to applications, systems, and software.
  • Provide support to end-users and clients in a timely and professional manner.
  • Understand and adhere to established SLA’s while providing support.
  • Document ticket resolution steps and inputting artifacts into systems of record.
  • Troubleshoot and debug application issues and errors.
  • Analyze and interpret logs and reports to identify root causes of issues.
  • Collaborate with Level 3 team and development teams to resolve complex issues.
  • Create and maintain technical documentation including knowledge sharing / FAQs.
  • Install and configure hardware and software on servers and clients.
  • Install, configure, and troubleshoot Windows and Linux.
  • Direct system testing and validation procedures.

 

The Team 

Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.

Our operate services within CTO include:

  • Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement.
  • Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products

Qualifications

Required

  • Minimum 2 years of experience as an Application Support Analyst.
  • Experience with Auditboard, EASE, INFOR, DocuSign, CostPoint, Sunflower, Mammoth/Prompt, Sunflower & Sage 500 ERP.
  • Experience with programming languages such as Java, C#/.NET.
  • Experience with Windows & Linux OS.
  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
  • Limited immigration sponsorship may be available.
  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Role is Remote.
  • For individuals assigned and/or hired to work in New York City, Jersey City, Colorado, or Nevada, Washington and/or California Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City, Jersey City, State of Colorado, and the State of Nevada, Washington and/or California Deloitte takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current range is $61,000 to $91,000. 

Preferred

  • Experience with AMS delivery services.
  • Familiarity or experience with defense industry.
  • Consulting experience.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 140401

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