Application Management Services for Human Capital ERP Solutions Consulting Leader

Human Capital Consulting | DC Human Capital
Same job available in 32 locations

Position Summary

Are you interested in working in a dynamic environment that offers opportunities for professional growth and new responsibilities? Are you interested in helping clients drive alignment with their business, improve organizational and human resource performance and establish a culture focused on adding business value? That is what the new generation of human resource transformation is all about. If you are seeking a role that offers you the opportunity to advise Government and Public Services (GPS) clients through critical and complex issues, while allowing you to develop personally and professionally, consider a career in Deloitte’s Human Capital practice.

 

Work you’ll do 

As an Application Management Services Leader within our GPS Human Capital as a Service (HCaaS) team you will:

  • Manage the day to day operations of the ERP technical, Functional, and other teams as needed for overall student transformation project 
  • Identify the resource requirements and staffing appropriate resources on project 
  • Oversee the planning and on-boarding aspects of project management 
  • Monitor adherence to the SLAs and prescribed standard quality processes to ensure a timely and quality solution to the end users
  • Responsible for service delivery of the management of the application as per SLAs agreed with the client within the scope of applications
  • Responsible for periodic status reporting of the Application Support Team 
  • Manage the delivery of client specific Incident, Problem, Change release management strategies and application security handling process flows
  • Review and sign off on change requests in compliance with client’s change management strategy
  • Conduct regular checkpoint meetings to resolve issues and ensure timely achievement of project milestones with project leadership 
  • Responsible for client specific metrics and tabular dashboards, discuss with client leadership and be part of applicable change control meetings
  • Identify potential risks on the project pro-actively and develop a risk-mitigation plan
  • Work with the team in identifying opportunities for value-adding process and system improvements for the client
  • Contribute to the development and cultivation of business and vendor relationships of varying audiences (technical and non-technical)
  • Lead business development, pre-sales, and proposal efforts in support of building application management services
  • Lead efforts to build AMS capability and offering 

The team 

Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.   

 

The Human Capital As A Service (HCAS) offering helps clients sustain organizational performance and enable ongoing insights into the organization with a comprehensive set of services and solutions that extend the capabilities of the organization with products, solutions, and operate capabilities provided as a service.

 

Required:

  • Bachelor's degree
  • 10 years of application management services and ITIL processes to support the sustainment of ERP solutions
  • Project delivery (implementation, configuration and/or sustainment services) experience in Oracle Peoplesoft 
  • Must be able to obtain and maintain the required clearance for this role
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

  • Delivery and operate experience in Oracle Peoplesoft Campus Solutions 
  • Both government and commercial sector human capital and HR operations expertise

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 56368

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