Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers’ interactions with the public sector.
Work you’ll do
Functional Lead/Track Lead
As a Functional Lead you will lead a small team through the SDLC process for a component of a large system implementation project. Leads will have the ability to facilitate client discussions in the gather of requirements and design for the system components they would own and be the focal point for a development and testing team as those system components are built and validated. Candidates will demonstrate core consulting and communications skills and have experience with system implementation and the SDLC process Leads will have the opportunity to learn more about our clients’ business operations as well as the various health and human services programs we serve.
Key Responsibilities:
- Facilitate requirements gathering sessions with client stakeholders
- Produce system design documentation and facilitate design validate sessions with client stakeholders and other internal SMEs
- Be a liaison with the development and test team as projects move into the build and test phases of the SDLC
- Assist clients in their preparation for accepting new system functionality (UAT/Deployment support)
- Manage a small team of functional or system analysts to adhere to a system implementation schedule
- Track SDLC activities against a project plan, report status to project management, identify and document mitigations to risks and issues and participate in project management meetings
- Review, understand and assess impact of policy documentation on system design
- Have prior experience or passion for Gov't Health & Human Services such as: Medicaid, SNAP, TANF, Child Care subsidies, Long Term Supports and Services, Child Support, Child Welfare Housing/Rental Subsidies or Unemployment Assistance.
The team
Deloitte’s Government and Public Services (GPS) practice – our people, ideas, technology and outcomes—is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.
Qualifications
Required:
- Bachelor’s degree or 8+ years of relevant industry experience
- 5+ years experience as either a Business Analyst, Test Lead, Functional Analyst, Scrum Master, or Management Consultant
- 1+ years experience leading a team of 5+
- 1+ years experience working on an Agile SDLC project
- 1+ years experience working on a Health & Human Services project
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
- Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Program/policy knowledge and experience in one or more of the following: Medicaid, SNAP, TANF, Child Care subsidies, Long Term Supports and Services, Child Support, Child Welfare Housing/Rental Subsidies or Unemployment Assistance
- Previous Gov't Consulting experience