Administrative Services Supervisor - West Coast

Administrative & Support Services | Business Services
Same job available in 18 locations

Boise, Idaho, United States

Costa Mesa, California, United States

Fresno, California, United States

Gilbert, Arizona, United States

Honolulu, Hawaii, United States

Las Vegas, Nevada, United States

Los Angeles, California, United States

Manhattan Beach, California, United States

Phoenix, Arizona, United States

Pleasanton, California, United States

Portland, Oregon, United States

Sacramento, California, United States

Salem, Oregon, United States

Salt Lake City, Utah, United States

San Diego, California, United States

San Francisco, California, United States

San Jose, California, United States

Seattle, Washington, United States

Position Summary

The Administrative Business Center (ABC) provides virtual administrative services support to Deloitte professionals across all offices in a business center environment. This Administrative Services Supervisor is responsible for the tactical direction and daily oversight of an ABC team of 5+ professionals assigned to multiple offices, providing daily guidance, expertise, coaching and counseling. The Supervisor is a subject matter expert and key business advisor to the ABC Manager, internal clients and stakeholders, responsible for process development/improvement related to a specific service or services. A liaison who builds relationships and trust with internal customers and other stakeholders, has technical expertise and broad knowledge of Deloitte’s business and comprehensive knowledge on resources throughout the organization. This position collaborates with other ABC managers and supervisors across US and USI to promote consistency in process.

 

Job Responsibilities:

  • Manage Daily Operations – Manage all daily aspects of the ABC team to ensure effective and efficient service delivery.
  • Collaborate with ABC Managers, supervisors, and leaders to develop and implement improvements to processes, programs, and tools in support of Administrative and Business Services strategy. Lead and manage change positively and effectively.
  • Serve as a subject matter expert, providing leadership and guidance to professionals supporting various projects/work streams. 
  • Regularly and proactively, meet with ABC professionals to build a cohesive team by educating, sharing information, and providing updates. Understand issues, assess workload, and provide ongoing performance feedback. 
  • Guide the work of others, using strong problem solving skills to address complex service challenges.
  • Consider individuals’ career goals and the needs of the business when assigning staff to projects/teams. 
  • Collaborate with other service lines within Business Services and across multiple offices to support efficient and well-coordinated service delivery.
  • Monitor team members’ compliance with policies and procedures (daily time reporting, overtime, etc.) 
  • Manage Client Relationships – Build and maintain effective internal client relationships, including virtual ones across multiple offices.
  • Serve as an ambassador for the ABC’s services, educating clients and stakeholders on service offerings and capabilities.
  • Create a culture of “more us, less them” with focus on service, accountability and understanding the needs of our clients. Regularly review and assess client feedback and continuously improve service.
  • Meet with clients to build strong relationships, understand business needs, improve service delivery, resolve issues, and provide solutions. 
  • Communicate effectively with ABC Management. Proactively communicate issues, challenges, and solutions.
  • Financial Planning and Analysis – Manage productivity effectively through regular analysis and interpretation of key metrics, including headcount, volume, utilization, and overtime reports.
  • Performance Management – Drive performance management process for the team, cultivating trust and strong performance through check-ins, regular performance discussions, and coaching. Collaborate with ABC Manager and Talent to address and resolve performance issues. Document issues appropriately. Demonstrate poise and professionalism when facing resistance or challenges.
  • People Development – Serve as a role model and primary counselor for team members.
  • Recruit and develop high performing talent. Interview, make hiring recommendations and coordinate onboarding and training of new hires and transfers.
  • Understand and assess team members’ skills to recommend appropriate training and professional development. Counsel and motivate team members to capitalize on their strengths and improve in development areas.
  • Create an environment that builds accountability for and commitment to meeting objectives. Build trust, confidence and credibility with team members. Exercise discretion when dealing with privileged, personal or confidential topics.

Qualifications:

  • Bachelor's or Associates degree preferred
  • Three or more years of relevant experience supervising in a large corporate/professional services environment preferred 
  • Excellent written and verbal communication skills
  • Strong problem-solver who has the ability to develop creative and innovative solutions to complex problems
  • Builds strong working relationships with all people at all levels and develops/manages virtual relationships successfully
  • Works independently and manages multiple priorities effectively
  • MS Office experience, confidence with technology and workflow tools/processes

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Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 111425

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