Insurance Customer Strategy Manager

Management Consulting | Customer & Marketing
Same job available in 11 locations

Position Summary

Insurance Customer Strategy Manager

An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Banking companies. These complex market dynamics are requiring new levels of rigor and insight in business strategy development and problem-solving, both domestically and globally. 

We are looking for practitioners who will work alongside Insurance organizations to drive business value through end-to-end delivery of solutions based on strategy development for heart of business issues.     

Work you’ll do

Our practice is focused on helping Insurance organizations make strategic choices to unlock new growth, elevate the customer experience, drive innovation, and enable competitive advantage. Deloitte’s services and solutions provide actionable insights that enable our Banking clients to formulate near- and long-term strategies to address their most pressing issues and provide clear path for implementation.

Typical responsibilities of a Manager could include:

Design and establish engagement objectives and scope

Lead team in development of quantitative and/or qualitative analysis (e.g., claims data analysis, market research data) to drive meaningful insights for our Banking clients’ biggest challenges 

Develop work plans for strategic engagements, coordinate activities between work streams and identify changes in scope

Shape the intellectual agenda of the strategic solution, including design and present deliverable content to reflect the engagement contract and client needs 

Strive to improve deliverable quality through verification and validation of results, leverage Deloitte’s broad set of advisors to refine and improve insights

Contribute to the growth and development of junior team members through active feedback and contribution to performance assessments

Engage and drive meaningful exchange with c-suite clients through structured working sessions and strategic meetings

Participate in the development and presentation of proposals for business development activities with new or existing clients

Collaborate across Deloitte businesses to bring together strategy, tech, agency

Help shape future customer strategy offerings and points of view on Banking industry

The team

Customer Strategy & Applied Design

Deloitte’s Customer Strategy and Applied Design practice serves as the strategy and experience arm of our Customer and Marketing portfolio of offerings.

Spanning the domains of customer experience, marketing strategy, commercial transformation and innovation/design, our team brings the insight and industry perspective to shape client agendas in the face of disruption.  Our team is a diverse array of business strategists, operations experts, designers and technologists passionate about partnering with clients to create customer-centered experiences and solutions in the market.

Qualifications

Required:

Bachelor’s degree 

6+ years of professional experience, including

4+ years Insurance industry 

1-2+ years' operating as a manager in a consulting environment

Ability to lead engagements focused on multiple workstreams to solve for large, complex client challenges

Ability to lead small, diverse teams, including through influence across matrix

Strong oral and written communication skills, presentation skills 

Travel up to 50% (while 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

Superior critical thinking, analytical and problem-solving skills, including quantitative, statistical or medical/pharmacy research interest

Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles 

Exceptional interpersonal, team building and communication skills

PowerPoint and Excel proficiency

Ability to own deliverables

Outstanding integrity, initiative, creativity, and passion

Ability to work in an ambiguous environment

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

Live within commuting distance to one of Deloitte’s consulting offices

CSADCM


Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 48586

SCAM ALERT

Caution against fraudulent job offers!

We have been informed of instances where jobseekers are led to believe of fictitious job opportunities with Deloitte US (“Deloitte”). In one or more such cases, false promises of actual or potential selection, or initiation or completion of the recruitment formalities appear to have been or are being made. Some jobseekers appear to have been asked to pay money to specified bank accounts of individuals or entities as a condition of their selection for a ‘job’ with Deloitte. These individuals or entities are in no way connected with Deloitte and do not represent or otherwise act on behalf of Deloitte.

We would like to clarify that:

  • At Deloitte, ethics and integrity are fundamental and not negotiable.
  • We are against corruption and neither offer bribes nor accept them, nor induce or permit any other party to make or receive bribes on our behalf.
  • We have not authorized any party or person to collect any money from jobseekers in any form whatsoever for promises of getting jobs in Deloitte.
  • We consider candidates on merit and that we provide an equal opportunity to eligible applicants.
  • No one other than designated Deloitte personnel (e.g., a Deloitte recruiter or Deloitte hiring partner) is permitted to extend any job offer from Deloitte.

Anyone who at any time has made or makes any payment to any party in exchange for promises of job or selection for a job with Deloitte or any matter related to this (including those for ‘registration’, ‘verification’ or ‘security deposit’) or otherwise engages with any such person who has made or makes fraudulent promises or offers, does so (or has done so) entirely at their own risk. Deloitte takes no responsibility or liability for any such unauthorized or fraudulent actions or engagements. We encourage jobseekers to exercise caution.