Salesforce Business Systems Analyst

Digital | DAS
Same job available in 38 locations

Position Summary

Job Title: Salesforce Business Systems Analyst

Job Summary

  • Responsible for US CMG Navigate BSA needs – executing the roadmap through monthly functional releases including leading the requirements and testing to stakeholder expectations
  • Responsible for implementing organizational delivery standards, monitoring work product quality, BA/QA resource task assignment, practitioner training, work scope management and the continuous enhancement of BA/QA practitioner delivery capabilities.
  • Responsible for ensuring all business analysis and quality assurance work products adhere to the practices and standards defined by Community of Practice and project leaders.
  • Responsible for ensuring all business analysis and quality assurance resources are trained, can effectively and consistently use supporting application life cycle management tools.
  • Responsible for determining level of effort estimations, monitoring task execution and meeting established project milestones.
  • Responsible for the timeliness and accuracy of necessary escalations, producing and maintaining applicable project metrics and status reporting within a project team.
  • Collaborates with technical delivery team members to maximize and leverage the understanding of business solution functional requirements and non-functional requirements.
  • Responsible for the documentation of formal requirements, use cases, user stories, test plans, test cases, test scripts and test suites which ensure that the software solutions developed and tested are fit for purpose, meet business needs and are operationally sustainable.
  • Responsible for ensuring all business analysis and quality assurance resources comply with time reporting and other mandated organizational and corporate policies.
  • Passionate about serving clients, being part of a great team, actively learning new technologies, and exceeding expectations.

Duties and Responsibilities

  • Understands business strategy and objectives by studying the business function, gathering information, and evaluating output requirements and formats. Elicits and documents functional requirements and test strategies for technical solutions to meet business needs. 
  • Possesses advanced level understanding of BA, QA/QC professional standards, business processes, workflows, methodologies and leading practices.
  • Directs and monitors BA and QA/QC activities to ensure the traceability and optimum coverage of business requirements by defined test plans, test cases and test scripts.
  • Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements.
  • Establishes the estimation of requirements documentation and testing efforts for various projects and initiatives.
  • Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on deliverable timeline and project status.
  • Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs. Manages the Product Backlog for a product, working with the Technical Delivery Manager to prioritize requirements, define and manage scope and sprints for a project
  • Works with Technical Delivery Manager and end users to plan and execute User Acceptance Testing.
  • Participates in reviews of plans associated with project execution.
  • Responds proactively to both business and project issues and escalates appropriately.
  • Ensures communication of Change Management activities and confirms solution and schedule adaptability
  • Performs other job-related duties as assigned.

Required Technical Skills

  • Understanding of Microsoft Office is a must
  • Knowledge of Agile Methodology
  • Knowledge of Salesforce is required
  • Experience with Salesforce workflows, process builder, approval workflows
  • Experience with Salesforce Standard and Custom objects, fields, field validation rules
  • Experience writing and executing SOQL queries, test scripts and test cases
  • Proficient understanding of testing methodologies and how they’re applied
  • Strong communication, technical and virtual collaboration skills are a must
  • Excellent organization, analytical, planning and leadership skills
  • Experience in dealing with multiple projects and cross-functional teams and ability to coordinate across teams in a large matrix organization environment
  • Strong relationship building and consulting skills. Fosters a climate conducive to establishing positive working relationships with clients and cross functional team members
  • Experience with Salesforce Analytics (Wave) is a plus
  • Experience with Salesforce Mobile requirements is a plus
  • Experience working with Salesforce Lightning experience is a plus
  • Experience with Salesforce integration applications is a plus

Required Licenses, Certifications, and Other Requirements

  • Scrum Master certification is a plus
  • Salesforce certifications is a plus
  • CBAP or CCBA certification is a plus

Education & Experience

  • Bachelor’s Degree in Computer Science, Information Technology, Business Administration or equivalent education preferred
  • 3 to 5 years of Business Analysis and/or Quality Assurance and testing experience
  • Limited immigration sponsorship may be available.
  • Ability to travel up to 10% is required (While 10% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Learn more about our commitment to developing our people.


As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: 48152

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